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Outlook 2013. After opening attachment goes to list view rather than back to email

Posted on 2014-04-22
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Last Modified: 2014-04-29
Our client, new Outlook 2013 installation (under Hosted Exchange).

All users experience in Outlook 2013 when an email has one or more attachments, open it (say a .pdf or Word doc), close it, returns to the list view of the Inbox, rather than back to the body of the email.

Is there a setting or something that can change this behaviour?
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Question by:gerlis
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Ess Kay earned 500 total points
ID: 40014857
are you sure it doesn't tab to the pdf, and when you close the container window, you close both the email and the attachments?

see if this fixes it
http://myitforum.com/myitforumwp/2013/06/10/disable-reading-mode-and-protected-view-in-word-2013/
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by:gerlis
ID: 40014929
Not quite sure what you mean by "tab to the pdf". I have seen it happen on more than one user at this client and as you close the pdf, it also closes the email/goes back to the email list in the Inbox.
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by:gerlis
ID: 40030563
Having been in to the client and taken another look, seems it was a bit of a misunderstanding. The orginal email is open, but it is underneath the main email list. This still seems odd, but essentially it is working.

esskayb2d was more or less correct.
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