Solved

Iphone and Exchange Server

Posted on 2014-04-22
5
336 Views
Last Modified: 2014-05-01
Hi,

I've got windows server 2003 with an exchange server, I've successfully configured many of my employees Iphones to connect to their exchange mailbox, but I'm having difficulty with one specific employee.

No matter what a try, I always get a "The connection to the server failed" on the iphone, even though I've configured the phone just like all the other ones.

I'm not sure what I could of missed?
0
Comment
Question by:FCapo
5 Comments
 
LVL 15

Expert Comment

by:jerseysam
ID: 40015198
Make sure he has activsync enabled on his user profile in AD.

also reset his password and try with a new password that you are sure of.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 167 total points
ID: 40015204
What version of Exchange are you running?

If it is 2003, have you checked their inherited permissions as per my article here:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Ignore the fact is says Exchange 2007 / 2010.

Alan
0
 

Author Comment

by:FCapo
ID: 40015265
The version seems to say : 6.5 (build 7638.2)

Alan, the inherited permissions are checked...

jerseysam, I believe it is enabled, but just to confirm, where is the option to enable it in the profile, can't seem to find it?
0
 
LVL 15

Assisted Solution

by:jerseysam
jerseysam earned 167 total points
ID: 40015282
Illustration here:

http://www.msexchange.org/articles-tutorials/exchange-server-2003/mobility-client-access/OMA_Exchange_Server_2003.html

Section called "OMA user account settings"

basically open Server management, users, user properties and then exchange features.

make sure Outlook mobile access is enabled.

Its something I have forgotten to do before lol
0
 
LVL 5

Assisted Solution

by:CarlosDominguez
CarlosDominguez earned 166 total points
ID: 40018022
1) Check OMA is enabled as described in the link above (basically right-clic the mailbox -> Exchange Features).

2) Check that the password is not obsolete (and the user has to change it), and that the user account is not locked. You can check both things in Active Directory Users and Computers.
You just can check to connect to the user mailbox via OWA.

3) You can use a Exchange connectivity test using the specific account. It will say if there is any error. https://testconnectivity.microsoft.com/ Try the test "exchange activesync", and lest us know the results.
0

Featured Post

Do email signature updates give you a headache?

Constantly trying to correctly format email signatures? Spending all of your time at every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

Suggested Solutions

Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
Familiarize people with the process of utilizing SQL Server views from within Microsoft Access. Microsoft Access is a very powerful client/server development tool. One of the SQL Server objects that you can interact with from within Microsoft Access…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now