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GP 2010 - Payroll checks

Posted on 2014-04-22
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Last Modified: 2014-04-27
For some reason, our payroll check numbers are reverting back to 000001.  What could be causing this?  We are having to manually go into the checkbook options and set it to the right check number...
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Question by:pstre
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5 Comments
 
LVL 18

Expert Comment

by:Victoria Yudin
ID: 40015656
Did you possibly reach check # 999999? If so, you need to manually add another digit/character in front, GP will not do this automatically.
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Author Comment

by:pstre
ID: 40017403
No, we are not even close to 999999
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LVL 18

Expert Comment

by:Victoria Yudin
ID: 40017416
You're saying that the next check number on the Checkbook Maintenance window is changing back to 000001 without anyone changing it? And it's happened more than once? Just want to make sure I understand.
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Author Comment

by:pstre
ID: 40019141
Yes, that is correct.  It is very sporadic.  It happened 2 days ago and we reset it to the correct number and it is has been fine since.  We are just trying to figure out why this happens.  It has happened 3 times in the past 11 months..
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LVL 18

Accepted Solution

by:
Victoria Yudin earned 2000 total points
ID: 40019487
That's very strange. In my experience, this does not get reset on its own. And this is not a known issue as far as I have heard. I would recommend two possible options:

1.

Lock down security to the Checkbook Maintenance window. Most users should not have access to this window anyway.

2.

Create a SQL trigger and custom table to store any time the next check number is changed to be less than what it was before and who made the change. Next time it happens you can query the table and see what user made the change and when. That should hopefully help you figure out what is going on...maybe they are running some process that causes the number to reset.
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