Files not showing in scan destination immediately

We have a network scanner that sends files over the network to the server.

We are having a single user that seems to have an issue seeing the scans from a shortcut on his desktop.

The scans show up on the server immediately and can be seen when I remote into the server. However, the user cannot see the scans when he opens his shortcut that points to the network location.
SBSWIZARDAsked:
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Jarred PowerConnect With a Mentor Network AdministratorCommented:
Recreate the shortcut and check the permission.  Log onto his machine with the admin profile and see if they show up.  Try a the full UNC  (\\server.local\scans) path  run from  the "run" window first to see if it shows up.  Folder might also be in off-line mode.
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Sikhumbuzo NtsadaSenior IT TechnicianCommented:
Verify that the DNS server is the same on both computers and try to turn off the AV to test.
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