Solved

Files not showing in scan destination immediately

Posted on 2014-04-22
2
263 Views
Last Modified: 2014-04-22
We have a network scanner that sends files over the network to the server.

We are having a single user that seems to have an issue seeing the scans from a shortcut on his desktop.

The scans show up on the server immediately and can be seen when I remote into the server. However, the user cannot see the scans when he opens his shortcut that points to the network location.
0
Comment
Question by:SBSWIZARD
2 Comments
 
LVL 7

Accepted Solution

by:
Jarred Power earned 500 total points
ID: 40015855
Recreate the shortcut and check the permission.  Log onto his machine with the admin profile and see if they show up.  Try a the full UNC  (\\server.local\scans) path  run from  the "run" window first to see if it shows up.  Folder might also be in off-line mode.
0
 
LVL 17

Expert Comment

by:Sikhumbuzo Ntsada
ID: 40015963
Verify that the DNS server is the same on both computers and try to turn off the AV to test.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OfficeMate Freezes on login or does not load after login credentials are input.
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now