Files not showing in scan destination immediately

Posted on 2014-04-22
Medium Priority
Last Modified: 2014-04-22
We have a network scanner that sends files over the network to the server.

We are having a single user that seems to have an issue seeing the scans from a shortcut on his desktop.

The scans show up on the server immediately and can be seen when I remote into the server. However, the user cannot see the scans when he opens his shortcut that points to the network location.
Question by:SBSWIZARD

Accepted Solution

Jarred Power earned 2000 total points
ID: 40015855
Recreate the shortcut and check the permission.  Log onto his machine with the admin profile and see if they show up.  Try a the full UNC  (\\server.local\scans) path  run from  the "run" window first to see if it shows up.  Folder might also be in off-line mode.
LVL 17

Expert Comment

by:Sikhumbuzo Ntsada
ID: 40015963
Verify that the DNS server is the same on both computers and try to turn off the AV to test.

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

The following article is comprised of the pearls we have garnered deploying virtualization solutions since Virtual Server 2005 and subsequent 2008 RTM+ Hyper-V in standalone and clustered environments.
A simple method to resolve a "keyboard not working" problem by modifying the Windows registry. This issue can often be encountered after using the VMware vCenter Converter Standalone Agent to perform a Physical-to-Virtual (P2V) conversion process.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question