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Posted on 2014-04-22
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Last Modified: 2014-10-20
Hello,

I have an exchange 2010 environment that works pretty well but one user has an issue.  User A cant receive email from user B but User B can send to user A.  These two users are in the same domain environment.  How can I fix this?
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Question by:cddl
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Expert Comment

by:Jarred Power
ID: 40015995
Are you getting a NDR?  Please post - also did you migrate from some other exchange version?  If so User A might have a bad cached address (autocomplete) for user B. Delete and retype into outlook. (start to type the address in outlook then hold ctrl and del the address,  then retype the full address and send.)
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Author Comment

by:cddl
ID: 40016007
I'm not getting a NDR, I also deleted User A name and typed directly into Outlook.
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Accepted Solution

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Jarred Power earned 500 total points
ID: 40016133
Use the mail tracking tool in the toolbox (EMC) and see if you can find out where it's getting stuck - also have the mail queue open to see if you see the e-mail process.   Check your email transportation rules as well.  Trying sending from owa.
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