Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Exchange 2013 OWA Outlook Web Access - A mailbox couldn't be found for

Posted on 2014-04-22
2
Medium Priority
?
7,566 Views
Last Modified: 2014-05-21
Recently we installed a brand new Exchange 2013 server.  Everything was working fine.  We had all users access email via Outlook, OWA, iPhones and DROID phones.  Today a user mentioned she was not getting email on her DROID phone.  All it would say was cannot connect to server.  When I tried to login to her OWA account I get

A mailbox couldn't be found for ABCUtil\Mary. If the problem continues, contact your helpdesk.
X-OWA-Error: Microsoft.Exchange.Data.Storage.AdUserNotFoundException
X-OWA-Version: 15.0.847.32
X-FEServer: EXCHANGE2013
X-BEServer: EXCHANGE2013
Date: 4/22/2014 7:45:38 PM

What could be causing this error.  Her Outlook works fine with no problems.  She is sending and receiving with no errors.
0
Comment
Question by:kwh3856
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 

Author Comment

by:kwh3856
ID: 40016063
I have also verified that this user has an active directory account established.
0
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 2000 total points
ID: 40016615
Plug the user's credentials into this site using the ActiveSync test. See what you get.
https://testconnectivity.microsoft.com/

If I had to make a guess it is probably inheritable permissions on the account. See if this test errors out with a HTTP 500.
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

661 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question