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Exchange 2013 OWA Outlook Web Access - A mailbox couldn't be found for

Posted on 2014-04-22
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Last Modified: 2014-05-21
Recently we installed a brand new Exchange 2013 server.  Everything was working fine.  We had all users access email via Outlook, OWA, iPhones and DROID phones.  Today a user mentioned she was not getting email on her DROID phone.  All it would say was cannot connect to server.  When I tried to login to her OWA account I get

A mailbox couldn't be found for ABCUtil\Mary. If the problem continues, contact your helpdesk.
X-OWA-Error: Microsoft.Exchange.Data.Storage.AdUserNotFoundException
X-OWA-Version: 15.0.847.32
X-FEServer: EXCHANGE2013
X-BEServer: EXCHANGE2013
Date: 4/22/2014 7:45:38 PM

What could be causing this error.  Her Outlook works fine with no problems.  She is sending and receiving with no errors.
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Question by:kwh3856
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by:kwh3856
ID: 40016063
I have also verified that this user has an active directory account established.
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Gareth Gudger earned 2000 total points
ID: 40016615
Plug the user's credentials into this site using the ActiveSync test. See what you get.
https://testconnectivity.microsoft.com/

If I had to make a guess it is probably inheritable permissions on the account. See if this test errors out with a HTTP 500.
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