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Replacing a crashed HD...

Posted on 2014-04-22
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Last Modified: 2016-11-23
I've got a case where a customer's Point Of Sale system HD has crashed.

It was on a Dell Optiplex 780 running XP Pro. I am trying to prepare a HD with XP, or possibly 2009POSReady, the network driver & log me in, so that I can ship to him, have him install in computer & then connect remotely to finish driver & POS application installation.

Is this even possible? Unfortunately, I don't have a spare 780 in my office to install on, but I wondered if there could be a way in setting up a virtual machine of some sort? I have service tag info, so I would know what drivers, etc., I would need to install beforehand.

Any suggestions?

Thanks!
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Question by:gromack
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Accepted Solution

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Scott Thomson earned 500 total points
ID: 40016208
Set it up with a default image of XP
Copy the driver into C:\temp
Ship the system out
then step the client through the driver install.

Once they have installed the network driver just use your logmein and WALLA!
you can install the rest manually and remotely..
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Author Comment

by:gromack
ID: 40016251
How do I do the default image of XP?
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Expert Comment

by:Scott Thomson
ID: 40016263
Throw the HDD into another spare machine and install xp.
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Author Closing Comment

by:gromack
ID: 40016412
Thank you!
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Expert Comment

by:Scott Thomson
ID: 40016414
no worries. all the default drivers will do for the install.. then when you get it to the other side just guide them through device manager :)
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Author Comment

by:gromack
ID: 40016496
To take it a step further, what if I installed network driver for the computer I was using for the default image, got log me in installed, then removed network drivers. Copied correct drivers for his computer to a temp folder & had customer just install that. Once network was up & running, I could take it from there.
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Expert Comment

by:Scott Thomson
ID: 40016515
Yes sorry I didn't write the whole thing out

Install XP  - without graphics drivers etc
Install logmein (however you can.. online or offline)
copy all the drivers needed to C:\temp or desktop even
Install any other apps that are needed (antivirus etc)

Have the client at least install the network drivers.

Then you log in and install the rest :)
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