Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Replacing a crashed HD...

Posted on 2014-04-22
7
Medium Priority
?
320 Views
Last Modified: 2016-11-23
I've got a case where a customer's Point Of Sale system HD has crashed.

It was on a Dell Optiplex 780 running XP Pro. I am trying to prepare a HD with XP, or possibly 2009POSReady, the network driver & log me in, so that I can ship to him, have him install in computer & then connect remotely to finish driver & POS application installation.

Is this even possible? Unfortunately, I don't have a spare 780 in my office to install on, but I wondered if there could be a way in setting up a virtual machine of some sort? I have service tag info, so I would know what drivers, etc., I would need to install beforehand.

Any suggestions?

Thanks!
0
Comment
Question by:gromack
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 10

Accepted Solution

by:
Scott Thomson earned 2000 total points
ID: 40016208
Set it up with a default image of XP
Copy the driver into C:\temp
Ship the system out
then step the client through the driver install.

Once they have installed the network driver just use your logmein and WALLA!
you can install the rest manually and remotely..
0
 

Author Comment

by:gromack
ID: 40016251
How do I do the default image of XP?
0
 
LVL 10

Expert Comment

by:Scott Thomson
ID: 40016263
Throw the HDD into another spare machine and install xp.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Closing Comment

by:gromack
ID: 40016412
Thank you!
0
 
LVL 10

Expert Comment

by:Scott Thomson
ID: 40016414
no worries. all the default drivers will do for the install.. then when you get it to the other side just guide them through device manager :)
0
 

Author Comment

by:gromack
ID: 40016496
To take it a step further, what if I installed network driver for the computer I was using for the default image, got log me in installed, then removed network drivers. Copied correct drivers for his computer to a temp folder & had customer just install that. Once network was up & running, I could take it from there.
0
 
LVL 10

Expert Comment

by:Scott Thomson
ID: 40016515
Yes sorry I didn't write the whole thing out

Install XP  - without graphics drivers etc
Install logmein (however you can.. online or offline)
copy all the drivers needed to C:\temp or desktop even
Install any other apps that are needed (antivirus etc)

Have the client at least install the network drivers.

Then you log in and install the rest :)
0

Featured Post

Take our survey for a chance to win!

As a valued customer of Targus, we’d like to ask you a few questions about us. As thanks, you will be automatically entered for a chance to win a $500 VISA gift card. To enter, just complete the survey by September 15, 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…

704 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question