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Local User Passwords not Authenticating to external email provider

Posted on 2014-04-22
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Last Modified: 2014-05-01
I hope I explain this properly.

Currently we have an outside provider handling our business email, and they have its set up on their end to point to our exchange server. This was setup before I came along.

To setup external email for someone that has a local mailbox; I create an email address for the user on the Providers web interface and then add the email address to their mailbox. Our exchange server (Exchange 2007), authenticates their local domain password back to our Pop email provider. This allows the user to be able to log in to the providers spam web page and check any spam email that has been blocked.

My issue is: We setup an additional Pop email with a different domain name with the same provider. They of coarse setup everything on their end and pointed to our exchange server. Then they created an email for me so that I can log into their spam website and create more email addresses.

I added the new domain as a new Accepted domain, and there is already a Send connecter setup to point to their Server. I can now send and receive email with the new domain name just fine with the users mailbox I added the external email address to.

The problem is that its not authenticating the password for that user back the providers server so that I can login the their spam website. This works just fine with the other email domain that was already setup.

My question is; what am I missing with setting this up? I'm not sure what else I'm supposed to do.

Thanks!
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Question by:jkellyg78
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Expert Comment

by:Gareth Gudger
ID: 40016576
I would imagine your provider needs to configure this new domain on their side as well.
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Author Comment

by:jkellyg78
ID: 40017778
They said they configured it. And mail flows just fine. The guy I was working with created an initial email for me and I attached it to my local mail box. I can send and receive just fine. I'm just not sure why the password is not authenticating back to their server. Do I need to create an additional send connector?
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Expert Comment

by:Gareth Gudger
ID: 40017805
You can do everything under one send connector. But we should check that one send connector. If you look at the properties, what do you have in the Address Space. Is it a wildcard? Or does it list one of your domains?
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Author Comment

by:jkellyg78
ID: 40018088
Its a wildcard. There is a check next to Include all domains, and the cost is 1.
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Gareth Gudger earned 500 total points
ID: 40018093
Hmm. I just reread your original question. I think this is something on your providers end.
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Author Closing Comment

by:jkellyg78
ID: 40035584
Yeah they said it might have something to do with the fact that the 2 different domain emails that they are pointing to us are on different exchange servers on their side. So it might have to do with something in the exchange servers that separates those domains.
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