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Windows Server 2008 R2 server hung in repair loop

Posted on 2014-04-22
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Last Modified: 2016-11-23
Hi Experts,
I have a Dell R310 server running Windows Server 2008 R2 (housing SQL Server DB's).  This server is stuck in a "repair loop" and I need assistance.
Original Error:
""Alert! iDrac6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts risk that system may power down without warning."

Trouble shooting steps done so far:
1. Contact Dell Support
     a. They suggested I remove AC Power and reset (didn't clear error).
     b. They then suggested BIOS reset and clear NVRAM (this cleared the error however server still will not boot into the OS).
     c. Ran windows repair, windows was unable to fix the issue.
     d. Checked the RAID BIOS and all drives have a status of "Online".
     e. Ran a CHKDSK and found no issues.
     f. Dell agent sent me a bootable ISO with all the latest and greatest firmware, ran the disk and after updates the server is still stuck in the same repair loop.

I was able to get my data off the server using Ubunto Live Disk and copy files to an external drive..  However, I'd like to know if anyone has any suggestions on getting this server back without reloading the entire OS and loosing the installed SQL Application/Data.
Thanks in Advance.
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Question by:jadasam
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40016584
Prior to the BIOS reset and NVRAM clear, was it booting? Sounds like the original error was just causing unexpected shutdowns.
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Author Comment

by:jadasam
ID: 40016620
It was booting into the OS just fine after the crashes.. just not anymore since the BIOS reset and NVRAM were cleared.  The iDrac Alert error is no longer showing up but now cannot boot into the OS.
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Author Comment

by:jadasam
ID: 40016623
It was booting into the OS just fine after the crashes.. just not anymore since the BIOS reset and NVRAM were cleared.  The iDrac Alert error is no longer showing up but now cannot boot into the OS.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40016632
I would say the problem lies within the BIOS. That fix may have changed a setting that Windows is looking for to successfully boot into the OS. You may need to run through all BIOS settings and see if there is anything that doesn't look right.
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Accepted Solution

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Gareth Gudger earned 1500 total points
ID: 40016633
I would say the problem lies within the BIOS. That fix may have changed a setting that Windows is looking for to successfully boot into the OS. You may need to run through all BIOS settings and see if there is anything that doesn't look right.
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Assisted Solution

by:jadasam
jadasam earned 0 total points
ID: 40182867
Sorry this was left unattended for so long.. I had to reinstall the OS, I did the go through all the bios settings and even worked with a higher level Dell Support guy.. but the last resort was a reinstall of the OS.  

Thank Goodness for backups :-)
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Author Closing Comment

by:jadasam
ID: 40192834
Thanks for trying to help.
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