Windows updte error

Posted on 2014-04-23
Last Modified: 2014-05-08
Hi All,

Thanks every expert for continuous support. It is a great forum and saved me every time when I am in trouble. Thank you guys for your support.

I am again facing trouble with installing software updates on a computer in China location. Update istallation popup comes every day and says successful but the windows update in control panel has a red mark and update failed.

Please find below the errors in windows update log windowsupdate.log.

WARNING: Fail to download eula file http://<servername> with error 0x800710dd

WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x800710dd

Troubleshooting done is:

1. Reset windows update settings. Script given below. It can be run as a batch file.

@echo 1. Stopping Automatic Updates, BITS and SMS Host Agent Services...
net stop wuauserv
net stop bits
net stop ccmexec

@echo 2. Delete the qmgr*.dat files.
del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"

@echo 3. Rename the following folders to *.BAK
Ren %systemroot%\SoftwareDistribution\DataStore *.bak
Ren %systemroot%\SoftwareDistribution\Download *.bak
Ren %systemroot%\system32\catroot2 *.bak

@echo 4. b.Reset the BITS service and the Windows Update service to the default security descriptor.

@echo 5. Deleting AU cache folder and log file...
del /f /q %SystemRoot%\WindowsUpdate.log
del /f /s /q %SystemRoot%\SoftwareDistribution\*.*

REM @echo 6. Renaming AU cache folder and log file...

REM ren %SystemRoot%\WindowsUpdate.log %SystemRoot%\WindowsUpdate.bak
REM ren %SystemRoot%\SoftwareDistribution %SystemRoot%\SoftwareDistribution.bak

@echo 6. Re-registering DLL files...
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\atl.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\jscript.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\msxml3.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\softpub.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wuapi.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wuaueng.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wuaueng1.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wucltui.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wups.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wups2.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wuweb.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\urlmon.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\mshtml.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\shdocvw.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\browseui.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\vbscript.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\scrrun.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\msxml.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\msxml6.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\actxprxy.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wintrust.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\dssenh.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\rsaenh.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\gpkcsp.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\sccbase.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\slbcsp.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\cryptdlg.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\oleaut32.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\ole32.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\shell32.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\initpki.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\qmgr.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\qmgrprxy.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wucltux.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\muweb.dll
%SystemRoot%\system32\regsvr32.exe /s %SystemRoot%\system32\wuwebv.dll

@echo 7. Reset Winsock
netsh winsock reset

@echo 8. Reset the proxy settings
netsh winhttp reset proxy

@echo 9. Removing WSUS Client Id...
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f

@echo 10. Starting Automatic Updates, BITS and SMS Host Agent Services...
net start ccmexec
net start bits
net start wuauserv

@echo 11. Forcing AU discovery...
wuauclt /resetauthorization /detectnow

Please suggest any steps that I have missed and help me in resolving the issue.

Question by:venkatspb
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
LVL 50

Accepted Solution

jcimarron earned 500 total points
ID: 40017969
I wrote this some time ago.  It may include suggestions you have already tried.

Did you check in Services that Windows Update service and Remote Call Procedure service are on?

Reset Windows Update


Reinstall Windows Update Agent (different links for different Win 7 systems (32bit and 64bit)) 

Run the Windows Update Readiness tool: for X64

Run SFC /SCANNOW from a Command Prompt

Run a System Restore to a date before the problem started.

Run a Repair Install.  A Repair Install should not affect personal data or installed programs. but it never hurts to backup first.
LVL 15

Expert Comment

ID: 40024646
Can you confirm your PC can communicate with the server on port 8530?

Just run from a command prompt from the PC:
telnet 8530

If communication is okay, you should just get a screen refresh and blinking cursor.

If you're being blocked by a firewall - for instance - you'll get a timeout error.

What is your result?

Author Closing Comment

ID: 40049739
LVL 50

Expert Comment

ID: 40051076
You are welcome.

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A safe way to clean winsxs folder from your windows server 2008 R2 editions
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question