The following PC has a Windows 7 Professional x64 Operating System with SP1.
Thea PC when I have it turned on, it goes to the welcome screen and then just goes to a black screen.
On this black screen the cursor, appears and I am able to move it around the screen.
I have tried Ctrl+Alt+Del, Ctrl+C, Ctrl+Break, etc and still the computer has come up with no response.
I left the computer for 30mins and I shut down the computer down and tried it in safe mode and the computer works in safe mode.
I have tried to do a system restore, but no system restore point was set on this computer.
I have also tried what Microsoft support tell me to do which did not work, which can be found here: http://windows.microsoft.com/en-IE/windows7/why-is-my-screen-black-when-i-start-windows-7
A colleague told me to start the computer in safe mode and go into MSCONFIG, and turn off all the start-up applications and restart the computer. This worked the first time, and so I then went to start each application 1 by 1, to find out what the problem was.
The first application I restarted was Adobe, and after the restart it didn't boot up, and went back to the black screen and cursor.
I went back into safe mode, and turned off Adobe and restarted the computer again but ever since I have not been able to access windows normally and only through safe mode.
I have been onto the manufacturer and they advise me to do a full system restore back to factory settings but i am hesitant to do that as there is alot of data and programs on the computer i cannot afford to lose or have the available amount of time to back up, etc.
My colleague now advise me to try and do a Repair install, which recreates the Windows OS but does not delete any of the data, if done right, the instructions can be found here: http://www.sevenforums.com/tutorials/3413-repair-install.html
But to be able to complete the Repair install, I need to be able to go onto the full windows, as you are not able to do such a task on safe mode!
Has anybody got any suggestions, it would be greatly appreciated, as I am very stuck!!