Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 287
  • Last Modified:

Office WiFi / Internet Goes Down with Laptop Connection

My office WiFi network suddently has internet connectivity issues every time a specific user (with his personal laptop) connects to the network. I have verified he does not have a static IP. What else can I look for to stop this issue? We have a Windows Small Business Server that provides DHCP and DNS services to the local network.

Thanks
0
bezellvi
Asked:
bezellvi
  • 4
  • 3
  • 3
  • +1
2 Solutions
 
Zac HarrisSystems Administrator Commented:
The fact that this is his personal laptop and it affects the company wifi would trigger a need to do some security/anti-virus scans on the laptop. The user may have an infected machine that is causing havoc on the network when its connected.

Is the outage restricted to his laptop or does it bring the whole network internet access down?
0
 
bezellviAuthor Commented:
The entire network begins to have internet connectivity issues. Strangely, we can access local resources such as the shared drives and exchange server, but cannot browse the web or have intermittent issues browsing.
0
 
Zac HarrisSystems Administrator Commented:
I would scan the users system with the corporate anti-virus client and make sure it comes back clean. You would be able to browse network resources because they use different ports and communication methods than the internet does.

I've had a virus before that allowed you to use the internet but anytime you searched for or went to an anti-virus website it crashed the browser.
0
Building an Effective Phishing Protection Program

Join Director of Product Management Todd OBoyle on April 26th as he covers the key elements of a phishing protection program. Whether you’re an old hat at phishing education or considering starting a program -- we'll discuss critical components that should be in any program.

 
David AtkinTechnical DirectorCommented:
Interesting problem.

Is your router providing the wireless or do you have a separate wireless access point?

Do you have any issues if the user connects his laptop to the network via a cable?
0
 
bezellviAuthor Commented:
The router is providing the wireless, it is a SonicWall TZ210
0
 
tmoore1962Commented:
Make sure you do a rootkit scan on the suspect system.  A bootable such as Kasperky's would be a good choice to make sure something isn't getting by.
0
 
David AtkinTechnical DirectorCommented:
Do you have any issues if the user connects his laptop to the network via a cable?
0
 
bezellviAuthor Commented:
I've requested that this question be deleted for the following reason:

No good answers
0
 
David AtkinTechnical DirectorCommented:
I object to the reason for the question closure.  You can't expect to get 'good answers' if you're not prepared to present further information when asked.
0
 
Zac HarrisSystems Administrator Commented:
I think that some credit should be issued, while the question may not have been answered completely, to say "no good answers" is a bit harsh. There was participation on the question by more than one expert offering advice and asking for more information. The advice given was definetly good advice as well as valid.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Worried about phishing attacks?

90% of attacks start with a phish. It’s critical that IT admins and MSSPs have the right security in place to protect their end users from these phishing attacks. Check out our latest feature brief for tips and tricks to keep your employees off a hackers line!

  • 4
  • 3
  • 3
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now