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Backup Exec 2010 Job Success not triggered until tape is removed

I am running Backup Exec 2010 and my backup jobs success alerts and emails do not get triggered until the tape has been removed. I saw a post on the web where it says to set the alert category “media remove” to automatically clear after 1 minute and set the respond to “yes”. I had to run beutility.exe and set this in the configuration. This did not fix the issue, the backup success notifications still do not get triggered until the tape has been pulled. I restarted the BE services and even re-booted the servers. Does anyone know how to fix this? I am attaching a screenshot of the ‘media remove” section in the alert category. My specs are below.

Windows 2008 R2 Enterprise
Dell PowerEdge T620 server
Backup Exec 2010 R2 –Version 13.0 Rev 4164 (64-bit)
Tape Drive – IBM Ultrium-HH5 (firmware D8D5)
Driver for tape drive - Symantec Corp LTO Tape Drive – Driver Version (
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1 Solution
Rodney BarnhardtServer AdministratorCommented:
TimSharpe02118Author Commented:
Rodney - In my post I specifically said I did what it outlined in that article and I attached a screenshot showing that.
Rodney BarnhardtServer AdministratorCommented:
My apologies. I was working from my phone and apparently did not scroll down.
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