This is a really strange issue.
I have a customer that cannot print from Internet Explorer 9, 10, or 11. We take her back to 8 and it works fine.
We have already tried updating video drivers and reinstalling the printer. It prints fine from Word, but not from IE. Also, when we had 9, 10, or 11 on the computer, you could not print from Firefox either.
Any ideas what's causing this?