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Microsoft Office - freezing when saving or opening files. Something with user profile?

Posted on 2014-04-23
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Last Modified: 2014-05-07
We're in a K-12 environment, and having a lot of issues popping up out of no where regarding Microsoft Office. People are complaining that Office is freezing when doing a SAVE AS, or Opening a file. It may sit for 10-15 minutes sometimes, and eventually open. Sometimes it just freezes entirely. It seems to be completely random (certain users, but the problem persists with that user).

The only thing that we've seen to resolve this issue is re-creating the user's profile. We backup the local profile on the machine, delete it, then remove the roaming profile from the AD server. The user logs in again, we restore the backed up files, and all seems well again. However, this is happening daily with random people now, and we're not sure what's going on.

Anyone ever heard of something like this?
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Question by:CUSD200
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6 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 40017900
Maybe one or two, but not that many.
Office version is?  2007, 2010, 2013 365?
Pro, Std, Enterprise?
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Expert Comment

by:amesman_cn
ID: 40017966
Never seen such a situation like that.
Maybe you can try to del the Template file or reinstall the Office.
Just for reference only.
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LVL 11

Expert Comment

by:epichero22
ID: 40017973
Just a hunch, but in the past, I've had to delete the Normal.dotm file, which is the template that Word uses create new documents.  You might want to delete this file, and reopen Word.  Then, set it to read-only, and see what happens.  

You can find this file in the %appdata%\Microsoft\Templates directory.
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Author Comment

by:CUSD200
ID: 40018013
Thanks - I'll try that. We've never seen this issue before, and it randomly started after Spring break when the teachers returned.

We're using Office 2010 (mix of KMS & MAK keys), Win 7 x86 for the OS.

I can offer that we have a policy set to change the default "save to" as "H:\" which is each user's home drive.
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Accepted Solution

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CUSD200 earned 0 total points
ID: 40038251
Unfortunately, none of these worked. Still can't figure out what is causing this but it's something in the roaming profile.
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Author Closing Comment

by:CUSD200
ID: 40046636
No solution found.
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