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Microsoft Office - freezing when saving or opening files. Something with user profile?

We're in a K-12 environment, and having a lot of issues popping up out of no where regarding Microsoft Office. People are complaining that Office is freezing when doing a SAVE AS, or Opening a file. It may sit for 10-15 minutes sometimes, and eventually open. Sometimes it just freezes entirely. It seems to be completely random (certain users, but the problem persists with that user).

The only thing that we've seen to resolve this issue is re-creating the user's profile. We backup the local profile on the machine, delete it, then remove the roaming profile from the AD server. The user logs in again, we restore the backed up files, and all seems well again. However, this is happening daily with random people now, and we're not sure what's going on.

Anyone ever heard of something like this?
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CUSD200
Asked:
CUSD200
1 Solution
 
pjamCommented:
Maybe one or two, but not that many.
Office version is?  2007, 2010, 2013 365?
Pro, Std, Enterprise?
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amesman_cnCommented:
Never seen such a situation like that.
Maybe you can try to del the Template file or reinstall the Office.
Just for reference only.
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epichero22Commented:
Just a hunch, but in the past, I've had to delete the Normal.dotm file, which is the template that Word uses create new documents.  You might want to delete this file, and reopen Word.  Then, set it to read-only, and see what happens.  

You can find this file in the %appdata%\Microsoft\Templates directory.
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CUSD200Author Commented:
Thanks - I'll try that. We've never seen this issue before, and it randomly started after Spring break when the teachers returned.

We're using Office 2010 (mix of KMS & MAK keys), Win 7 x86 for the OS.

I can offer that we have a policy set to change the default "save to" as "H:\" which is each user's home drive.
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CUSD200Author Commented:
Unfortunately, none of these worked. Still can't figure out what is causing this but it's something in the roaming profile.
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CUSD200Author Commented:
No solution found.
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