Microsoft Office - freezing when saving or opening files. Something with user profile?
Posted on 2014-04-23
We're in a K-12 environment, and having a lot of issues popping up out of no where regarding Microsoft Office. People are complaining that Office is freezing when doing a SAVE AS, or Opening a file. It may sit for 10-15 minutes sometimes, and eventually open. Sometimes it just freezes entirely. It seems to be completely random (certain users, but the problem persists with that user).
The only thing that we've seen to resolve this issue is re-creating the user's profile. We backup the local profile on the machine, delete it, then remove the roaming profile from the AD server. The user logs in again, we restore the backed up files, and all seems well again. However, this is happening daily with random people now, and we're not sure what's going on.
Anyone ever heard of something like this?