Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Microsoft Office - freezing when saving or opening files. Something with user profile?

Posted on 2014-04-23
6
Medium Priority
?
345 Views
Last Modified: 2014-05-07
We're in a K-12 environment, and having a lot of issues popping up out of no where regarding Microsoft Office. People are complaining that Office is freezing when doing a SAVE AS, or Opening a file. It may sit for 10-15 minutes sometimes, and eventually open. Sometimes it just freezes entirely. It seems to be completely random (certain users, but the problem persists with that user).

The only thing that we've seen to resolve this issue is re-creating the user's profile. We backup the local profile on the machine, delete it, then remove the roaming profile from the AD server. The user logs in again, we restore the backed up files, and all seems well again. However, this is happening daily with random people now, and we're not sure what's going on.

Anyone ever heard of something like this?
0
Comment
Question by:CUSD200
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 40017900
Maybe one or two, but not that many.
Office version is?  2007, 2010, 2013 365?
Pro, Std, Enterprise?
0
 

Expert Comment

by:amesman_cn
ID: 40017966
Never seen such a situation like that.
Maybe you can try to del the Template file or reinstall the Office.
Just for reference only.
0
 
LVL 11

Expert Comment

by:epichero22
ID: 40017973
Just a hunch, but in the past, I've had to delete the Normal.dotm file, which is the template that Word uses create new documents.  You might want to delete this file, and reopen Word.  Then, set it to read-only, and see what happens.  

You can find this file in the %appdata%\Microsoft\Templates directory.
0
Flexible connectivity for any environment

The KE6900 series can extend and deploy computers with high definition displays across multiple stations in a variety of applications that suit any environment. Expand computer use to stations across multiple rooms with dynamic access.

 

Author Comment

by:CUSD200
ID: 40018013
Thanks - I'll try that. We've never seen this issue before, and it randomly started after Spring break when the teachers returned.

We're using Office 2010 (mix of KMS & MAK keys), Win 7 x86 for the OS.

I can offer that we have a policy set to change the default "save to" as "H:\" which is each user's home drive.
0
 

Accepted Solution

by:
CUSD200 earned 0 total points
ID: 40038251
Unfortunately, none of these worked. Still can't figure out what is causing this but it's something in the roaming profile.
0
 

Author Closing Comment

by:CUSD200
ID: 40046636
No solution found.
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
After seeing numerous questions for Dynamic Data Validation I notice that most have used Visual Basic to solve the problem. This suggestion is purely formula based and can be used in multiple rows.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question