The attached message appeared on my desktop today and I need some direction on how to remove the virus/malware. I have read some other posts and it appears that it not very easy to do. I have shutdown my pc and disconnected my external drive (that has some of my backup files on it). Please advise what steps I should take to fix this issue - should I remove the virus/malware - and how should I do that - via software or edit registry files? If you could provide the steps I would certainly appreciate the help. Also, what do I try after that if all of my files are encrypted? Also, I use an accounting software (Sage Accounting) - would these files be affected as well?? One post indicated they needed to know what variant of this virus/malware I had -- hopefully the photo attached will help.