Outlook 2013 / Office 365 Secondary mailbox download issues
Posted on 2014-04-23
Hi All, one of my user has a strange issue.
His own primary mailboxes work just fine.
His secondary/additional mailboxe has some stuff but it seems to be incomplete. Almost as if it cuts off after a certain date. all of the 'missing' emails are there in 365 webmail so it seems that outlook just doesn't DL them.
I looked at the Caching option is outlook2013 - i tried 3 months only then switched to no cache but that didn't make a difference. What should this be set to to obtain all emails from teh additional box?
what am i missing?
Note: the additional mailbox is about 20gb, while the users primary is about 5. not sure if that matters,.