Solved

How to contact Microsoft Tech Support for SQL Server in less than 24 hours

Posted on 2014-04-24
4
294 Views
Last Modified: 2014-04-29
My last Experts Exchange question (SQL Server failing to run after a Windows 8.1 update) resulted in the experts advising me to contact Microsoft technical support.

I've been trying to contact Microsoft technical support for the last 24 hours. I've been placed on hold (in India I think) three times and had the calls dropped each time after waiting on hold for over 30 minutes.  Last evening I decided I would try again at around 5:30pm Eastern.  

I've been calling this number (800) 642-7676

I explained to the operator at Microsoft what had been happening with dropped calls after being transferred and she was very apologetic and said she will transfer me to a department that will solve my problem.

Well, I listened to the music and ads for Windows Vista  until my second portable phone battery expired at approximately 11:45pm. 5.25 hours on hold and still not connecting.

I'm sorry to post such a trivial question to the experts but this is a serious problem.
0
Comment
Question by:pabrann
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 30

Accepted Solution

by:
Rich Weissler earned 500 total points
ID: 40019896
Depending on how often you anticipate needing to contact Microsoft, what you support, and the critical nature of the business, one option would be obtaining a service like a Microsoft Premier Support agreement.  You contact your Account Manager, and that manager gets the appropriate technical person to call you, and escalates the call automatically if the problem isn't resolved in a reasonable period of time.  (Of course, you can also use that service for proactive support as well...)
0
 

Author Comment

by:pabrann
ID: 40019954
Thanks for your note.  I will check to see the costs involved. The issue requiring support from Microsoft is a one time event (I hope).  I've been using SQL Server (Developers version) since 2008 and have not needed support in all that time. I assume, unless Microsoft has some future Windows update that hoses the application again, that I will not need support in the future.
0
 

Author Comment

by:pabrann
ID: 40021148
I have been told that my cost to solve this is $250
0
 

Author Closing Comment

by:pabrann
ID: 40030391
thanks!
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Creating and Managing Databases with phpMyAdmin in cPanel.
Introduction This article is intended for those who are new to PHP error handling (https://www.experts-exchange.com/articles/11769/And-by-the-way-I-am-New-to-PHP.html).  It addresses one of the most common problems that plague beginning PHP develop…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question