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How to contact Microsoft Tech Support for SQL Server in less than 24 hours

Posted on 2014-04-24
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Last Modified: 2014-04-29
My last Experts Exchange question (SQL Server failing to run after a Windows 8.1 update) resulted in the experts advising me to contact Microsoft technical support.

I've been trying to contact Microsoft technical support for the last 24 hours. I've been placed on hold (in India I think) three times and had the calls dropped each time after waiting on hold for over 30 minutes.  Last evening I decided I would try again at around 5:30pm Eastern.  

I've been calling this number (800) 642-7676

I explained to the operator at Microsoft what had been happening with dropped calls after being transferred and she was very apologetic and said she will transfer me to a department that will solve my problem.

Well, I listened to the music and ads for Windows Vista  until my second portable phone battery expired at approximately 11:45pm. 5.25 hours on hold and still not connecting.

I'm sorry to post such a trivial question to the experts but this is a serious problem.
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Question by:pabrann
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Accepted Solution

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Rich Weissler earned 500 total points
ID: 40019896
Depending on how often you anticipate needing to contact Microsoft, what you support, and the critical nature of the business, one option would be obtaining a service like a Microsoft Premier Support agreement.  You contact your Account Manager, and that manager gets the appropriate technical person to call you, and escalates the call automatically if the problem isn't resolved in a reasonable period of time.  (Of course, you can also use that service for proactive support as well...)
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Author Comment

by:pabrann
ID: 40019954
Thanks for your note.  I will check to see the costs involved. The issue requiring support from Microsoft is a one time event (I hope).  I've been using SQL Server (Developers version) since 2008 and have not needed support in all that time. I assume, unless Microsoft has some future Windows update that hoses the application again, that I will not need support in the future.
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Author Comment

by:pabrann
ID: 40021148
I have been told that my cost to solve this is $250
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Author Closing Comment

by:pabrann
ID: 40030391
thanks!
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