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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 462
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computer screen goes black and freezes when on a government website

A small law firm with 8 computers has two computers randomly freezing when on a government website. Ay the time one froze this morning the application event log showed an error WMI  event id 10. At about the same time the system event log showed an error DCOM event id 10016. I had previously made an adjustment in the DCOM security settings according to Microsoft kb hoping this would alleviate the problem no joy. HELP!
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atf3doc
Asked:
atf3doc
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1 Solution
 
atf3docAuthor Commented:
OS I
s Windows 7 Pro 64 bit.
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mebaby333It AdminCommented:
did you run the script they provide to change permissions?
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mebaby333It AdminCommented:
Can you post the exact error message? with the details?

You can also run Microsoft FixIt...

http://support.microsoft.com/fixit/
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Richard SchilkeOnline Marketing and ITCommented:
Login As admin see if the error happens, if not it is a user permission issue where you will need to grant the user(s) permission to run the the COM component
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atf3docAuthor Commented:
Here is a copy of the details, I hope.event.rtfHere is a copy of the details, I hope.
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Richard SchilkeOnline Marketing and ITCommented:
Provide permission on the affected computers

1. Click Start -> Run -> Type -> dcomcnfg, expand Component Services -> Computers -> My Computer -> DCOM Config.
2. Click View -> Detail -> Now you will get Application Name and Application ID in right side.
3. Scroll down and find the application ID {344ED43D-D086-4961-86A6-1106F4ACAD9B
 Right Click -> Properties and select the Security tab.
3. Click Customize under "Launch & Activation Permission" -> click Edit -> Add in the account NT AUTHORITY\SYSTEM and set local launch and local activation.
4. Restart the application Service linked to this Application ID or restart the affected computers
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