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Unable to connect a server remotely

Posted on 2014-04-24
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Last Modified: 2014-05-09
Hi,

We have a Xenapp 6.5 server. We are not been able to connect the server over RDP.

 I have tried to check the server,however could not find anything. I then decided to delete the ICA listener and its denying me to do that. I tried disbling the listener (both ICA and RDP) on the server. But that does not solve the issue.

I deleted RDP listener and recreated that, but that does not solve the issue.

Please help.
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Question by:bubaibhatta
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9 Comments
 
LVL 14

Expert Comment

by:Justin Yeung
ID: 40020799
do you have any error when you login via RDP?

I meant does it get to the logon screen and denied your access?

are you the part of remote desktop group on the server?

or domain admin?

Please provide more info
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Author Comment

by:bubaibhatta
ID: 40021156
Hi Justin,

I am the Domain administrator. When I try to "mstsc" to the server, it goes to the server and then it blinks and thats it. It does not show any error massage. Its VMWare server and when I log on to the server via console I dont see any error massage either.

I tried to check the event log, but there also I dont see any significant issues.

Another interesting observation is that since its a Citrix Xenapp server, I see that it does take ICA sessions as normal.
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LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 40021649
try this tep to change and check. Goto citrix xenapp policy -> in citrix policy section -> edit the unfiltered policy -> set the desktop settings to allowed. Hope it should work.
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LVL 9

Expert Comment

by:Vijaya Reddy Pinnapa Reddy
ID: 40022474
1) Use mstsc /admin at run.
2) Please take screenshot of the error and attach it.
3) Tried to run mstsc on server itself and give localhost. If you receive any error place it
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Author Comment

by:bubaibhatta
ID: 40022994
@ Sekar,

I made the changes but that does not solve the issue.

@ Elcuru, I tried your steps, but I did not get any error...it just flicks and comes back.
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LVL 9

Expert Comment

by:Vijaya Reddy Pinnapa Reddy
ID: 40023010
Try by Installing latest RDP client on the client machine.
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Accepted Solution

by:
bubaibhatta earned 0 total points
ID: 40023024
Elchuru,

I already tried that and that did not work.

By the way, this is what I got when I was trying to do mstsc over localhost...I was using System Explorer and the login time is 10:38:38 AM
 System Explorer View
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Author Closing Comment

by:bubaibhatta
ID: 40040191
No body seems to have any solution on this.
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LVL 1

Expert Comment

by:citrix24
ID: 40053220
Hi,
1. Try to login with user credentials who is not member of remote desktop users to see if correct message will be displayed
2. Disable RDP connections and try to login to see if correct message will be displayed
3. Try to login using another admin or local admin
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