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Exchange 2013 Quota Notifications not being sent

Posted on 2014-04-24
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I am running Exchange 2013 SP1 and just noticed my users are no longer receiving Quota Notification Warnings.  I have each database configured to send Quota Notifications "All the Time" since I read that Quota Notification Scheduling was depreciated in Exchange 2013.  I found a few articles for Exchange 2010 that stated to add a "CheckWarningQuota" to the registry on the mailbox server, See http://support.microsoft.com/kb/2480474.  However that KB doesn't state that it applies to Exchange 2013.  

I have a Mailbox database limits set for the majority of staff, with a couple Custom Mailbox Limits configured.

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Question by:YeoLyle
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7 Comments
 

Author Comment

by:YeoLyle
ID: 40030578
One additional piece of information that I found out is that Exchange Outlook Web Access reports that you are getting close to your Threshold, but Outlook 2013 does not provide that notification.

Any ideas?

Thanks
Lyle
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Author Comment

by:YeoLyle
ID: 40030693
Well, I might have found the answer.  According to http://support.microsoft.com/kb/982997 there are several areas that need to be configured.  I had to configure each Mailbox database limit, as well as, any custom mailbox limits that were set for the Issue Warning, ProhibitSendQuota, and ProhibitSendReceiveQuota values.  None of them could be set to Unlimited.  This then change the Quota on the Outlook Client to "ON".  From there I could enable or disable the Quota tool bar.  I will see tonight if the notifications are sent via an e-mail or if all I get is a quota tool bar.
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Author Comment

by:YeoLyle
ID: 40032326
Additional information, I didn't get Quota messages sent, but Outlook does show the status in the status bar when configured.  I found an article on how to set new messages for Exchange and will see how this works.  The PowerShell command is:

New-SystemMessage -QuotaMessageType WarningMailbox -Language en -Text “Your mailbox has exceeded the warning limit as determined by the organizational policy.”

This puzzles me in the fact that Outlook Web Access would report that I had exceeded the Warning limit, but Outlook 2013 full client fails to do so.

Lyle
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Expert Comment

by:upictech
ID: 40258927
Lyle,

Did you have any luck resolving the issue quota messages not sending to Outlook users? We now have the same situation. OWA users get notified, but Outlook users do not.  We were able to activate the quota bar at the bottom after assigning specific numbers to the prohibitsendandreceive item that we would prefer to leave unlimited.

Patrick
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Expert Comment

by:upictech
ID: 40336455
After migrating from Exchange 2010 to Exchange 2013, our quota notification emails stopped for Outlook users. OWA users continued to get the pop up notification. So far, the only fix I have found that works (a suggestion found on another forum), is to move mailboxes to another database,
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Accepted Solution

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YeoLyle earned 0 total points
ID: 40408786
Unfortunately I haven't found a good solution for this, other than you can configure Outlook 2013 to displays it on the lower left corner of the status bar.  Not as good as an alert but at least it's something.
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Author Closing Comment

by:YeoLyle
ID: 40418002
Unfortunately I didn't get any other answers and this was the only solution that I could find.
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