Link to home
Start Free TrialLog in
Avatar of DyingLife
DyingLife

asked on

Windows 7 Workstation running outlook 2007 shows connected to Exchange but won't receive new mail

Exchange Server 2010

Upgrading a workstation: Old Computer running Windows XP with Outlook 2007 new computer is Windows 7 running outlook 2007.

Problem is it shows connected to Exchange but won't receive new mail.

Before shutting off the xp computer I exported the .pst to the desktop and shut it off
then I connected the win 7 computer and opened outlook connected it to exchange then selected work offline and re-imported the .pst file created earlier. all seemed well until the next day when it wouldn't receive new mail.

I made it ask me for the name and password to make sure all is well there and it is..
ASKER CERTIFIED SOLUTION
Avatar of Russ Suter
Russ Suter

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of DyingLife
DyingLife

ASKER

when trying to rename the
outlook0.ost file I receive an error

this cannot be completed because the file is open in search protocol host
That means Outlook is either running or has been recently running and hasn't shut down properly (which Outlook is prone to do from time to time).

Restart the computer and rename the file before launching Outlook.
tried restarting it didn't work same message

I did a quick google search http://www.howtogeek.com/forum/topic/searchprotocolhostexe-is-reading-every-file-on-my-hard-disk-what-is-it

and saw to disable indexing for the drive which worked.

file renamed from

outlook0.ost to outlook0.ost.bad

it now re-created the file and named it outlook.ost as you mentioned it would and now its pulling in the new mail thanks!