Solved

Windows 7 Workstation running outlook 2007 shows connected to Exchange but won't receive new mail

Posted on 2014-04-24
4
620 Views
Last Modified: 2014-04-24
Exchange Server 2010

Upgrading a workstation: Old Computer running Windows XP with Outlook 2007 new computer is Windows 7 running outlook 2007.

Problem is it shows connected to Exchange but won't receive new mail.

Before shutting off the xp computer I exported the .pst to the desktop and shut it off
then I connected the win 7 computer and opened outlook connected it to exchange then selected work offline and re-imported the .pst file created earlier. all seemed well until the next day when it wouldn't receive new mail.

I made it ask me for the name and password to make sure all is well there and it is..
0
Comment
Question by:DyingLife
  • 2
  • 2
4 Comments
 
LVL 20

Accepted Solution

by:
Russ Suter earned 500 total points
Comment Utility
I've had this happen before.

If you're connected to an Exchange server using the Exchange service (and not POP or IMAP) then Outlook actually doesn't use a .pst file. It uses a .ost file instead which is really just a local copy of what's on the server.

I've almost always managed to fix this issue by locating the .ost file and renaming it (something like outlook.ost.bad). Then when you relaunch Outlook it will simply rebuild a new .ost file from the server.

Of course, you'll need to make sure Outlook is properly shut down before renaming the file.

The .ost file is typically found in <systemdrive>:\Users\<user>\AppData\Local\Microsoft\Outlook

Although if you're using XP it's probably in the Documents and Settings folder but the path should be similar other than that.

You will need to make sure your Windows Explorer has the "show hidden files and folders" option enabled.
0
 

Author Comment

by:DyingLife
Comment Utility
when trying to rename the
outlook0.ost file I receive an error

this cannot be completed because the file is open in search protocol host
0
 
LVL 20

Expert Comment

by:Russ Suter
Comment Utility
That means Outlook is either running or has been recently running and hasn't shut down properly (which Outlook is prone to do from time to time).

Restart the computer and rename the file before launching Outlook.
0
 

Author Comment

by:DyingLife
Comment Utility
tried restarting it didn't work same message

I did a quick google search http://www.howtogeek.com/forum/topic/searchprotocolhostexe-is-reading-every-file-on-my-hard-disk-what-is-it

and saw to disable indexing for the drive which worked.

file renamed from

outlook0.ost to outlook0.ost.bad

it now re-created the file and named it outlook.ost as you mentioned it would and now its pulling in the new mail thanks!
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

The article will show you how you can maintain a simple logfile of all Startup and Shutdown events on Windows servers and desktops with PowerShell. The script can be easily adapted into doing more like gracefully silencing/updating your monitoring s…
What to do when Windows Update is not working correctly? What tools can I use to detect the cause of the malfunction problem? What does this numeric error code mean? These and other questions that you have been asking in the past are answered here (…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now