Solved

Mcafee EPO

Posted on 2014-04-24
6
2,064 Views
Last Modified: 2014-06-04
I currently have an EPO Server and I cannot turn on the the 4.6.4 server service or event parser. I get the error Windows could not start the service on the local machine, Error 2 the system can not find the file specified.
0
Comment
Question by:wayne3597
  • 2
6 Comments
 
LVL 37

Expert Comment

by:Bing CISM / CISSP
ID: 40021937
accidently deleted some essential files? ever tried to repair or reinstall current installtion?
0
 
LVL 61

Accepted Solution

by:
btan earned 500 total points
ID: 40021995
Have some sort of this experience in the past from upgrading the 2003 to 2008 for EPO older version as the dependencies such as NtLmSsp service is missing in 2008. The means to resolve is to go into registry to remove the dependency entry for this missing service e.g. inside the DependOnService entry of below remove 'NtLmSsp'
MCAFEEEVENTPARSERSRV [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MCAFEEAPACHESRV]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MCAFEEEVENTPARSERSRV ]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MCAFEETOMCATSRV200]

Also to note Event Parser can't start unless the McAfee ePolicy Orchestrator 4.6.4 Server service is running. You may end up backing up the database and re-installing with a clean copy of ePO 4.6.4 then copying over the database files/a few select server files to get it resolved but of course the root cause is left unknown and for further investigation (seeing the error log e.g. in <epo install folder>\apache2\logs)

You may want to catch this below for steps (even McAfee is investigating) for considerations but better to get the support in the loop to stand guided


McAfee ePolicy Orchestrator 4.6.6 or 4.6.7 Server service fails to start after upgrading from an earlier version @ https://kc.mcafee.com/corporate/index?page=content&id=KB78566
 
The Local Event Parser service is not running (seen on the ePO 4.6 logon screen) @ https://kc.mcafee.com/corporate/index?page=content&id=KB71568
0
 

Author Comment

by:wayne3597
ID: 40037858
It is looking for some kind of apache.exe file in the bin folder can I just download this file from some where?
0
 
LVL 61

Expert Comment

by:btan
ID: 40038639
best is to restore from backup or reinstall, pse see prev sharing of - there is zip
https://kc.mcafee.com/corporate/index?page=content&id=KB78566
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

PREFACE The purpose of this guide is to provide information to successfully install the MS SQL client tools for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technology…
Have you ever tried to find someone you know on Facebook and searched to find more than one result with the same picture? Perhaps someone you know has told you that they have a 'facebook stalker' or someone who is 'posing as them' online and ta…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now