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Word 2007 Compatibility View...

Posted on 2014-04-24
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Last Modified: 2016-04-29
I replaced an old XP laptop with a new Win 7 & am having some problems with Word 2007.
All docs are stored on a Win 2003 server, other clients in office use Win 7 or Vista, but all are using Office 2007.
When a .docx file is opened on new laptop, title bar across the top says 'Compatibility View' & formatting is wrong. I can open same file on any other computer in the office & it looks (& prints) correct & doesn't say anything about compatibility view in title bar.
Any suggestions?
Thanks!
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Question by:gromack
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11 Comments
 
LVL 9

Expert Comment

by:discgman
ID: 40021332
Did you do an upgrade or clean install? Did you have an old copy of office and upgrade to office 2007? Tried a detect and repair yet?
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Author Comment

by:gromack
ID: 40021360
Clean install from a retail version of office 2007.
Haven't tried any detect & repair, since it was just installed last night.
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LVL 9

Expert Comment

by:discgman
ID: 40021408
Ok, might try the easiest solution first, try the detect and repair. Let me know how that goes.
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Author Comment

by:gromack
ID: 40021481
Are there any other possibilities? Like I said, office hasn't been on there barely 12 hours - I'm wondering what could have gone wrong in that amount of time, plus I didn't want to go to office with one option...
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LVL 13

Expert Comment

by:brundo
ID: 40022300
You can convert each Word 2003 document to Word 2007 format (i.e. doc to docx) via: Office button > Convert.

You can look at this article with pictures, too.
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Author Comment

by:gromack
ID: 40022497
Will be at office this morning to try any & all things suggested by all of you here so far.
Another item worth mentioning is the document in question is a .docx file. There's a good possibility it originated in an earlier (2000? 2003?) version of word & has been updated over the years. The fact that the same document can be opened on other computers just fine makes me think it an update or add-in could fix the problem, but wouldn't that be part of the regular MS updates, or something I'd have to intentionally DL & install?
I did have to wait about an hour for updates to install before going into office yesterday, so I assumed all updates were current...
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LVL 9

Expert Comment

by:discgman
ID: 40022847
If you have office 2007 you would not need a converter. Otherwise, here is the office 2007 converter http://www.microsoft.com/en-us/download/details.aspx?id=3
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LVL 13

Expert Comment

by:brundo
ID: 40023048
You can check if compatibility mode is forced via settings stored in registry. I hope, you are familiar with registry (if not, delegate following job to someone else :-)).

Open registry and look at HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options. If you find there CompatMode with value 1, it means that compatibility mode is forced and you have to change it to 0.
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Accepted Solution

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gromack earned 0 total points
ID: 40023111
When I came in today, I was dealing with other issues, causing me to restart computer (gotta love that 'forced' update feature) & after pending windows updates, word is behaving just fine.
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LVL 14

Expert Comment

by:frankhelk
ID: 41570985
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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