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Catalyst Driver install Fails with Permission Denied

Posted on 2014-04-24
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Last Modified: 2014-05-17
Hi, and thanks for any insights....

I have a client who does a lot of gaming, and has installed dual joined ADM 8970 cards.  But when installing the driver package, it fails with VSS 12348.

Following posts from similar events executed the procedute posted here:
http://technet.microsoft.com/en-us/library/cc734468(v=ws.10).aspx

That did not fix the problem.  Permissions are open, admin is running it, and run as administrator is used to execute the package.

Windows 7 64 bit, 16 GB memory.


What would you suggest?

Here's the error:
Log Name:      Application
Source:        VSS
Date:          4/24/2014 11:09:38 AM
Event ID:      12348
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Waterboy-PC
Description:
Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{83d7fe8f-cc86-11e1-86cb-902b34376d70}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again.

Operation:
   Removing auto-release shadow copies
   Loading provider

Context:
   Execution Context: System Provider
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">12348</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-24T16:09:38.000000000Z" />
    <EventRecordID>43038</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Waterboy-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\\?\Volume{83d7fe8f-cc86-11e1-86cb-902b34376d70}\</Data>
    <Data>

Operation:
   Removing auto-release shadow copies
   Loading provider

Context:
   Execution Context: System Provider</Data>
    <Binary>2D20436F64653A2053505250524F564330303030323333312D2043616C6C3A2053505250524F564330303030323237332D205049443A202030303030353330302D205449443A202030303030353530302D20434D443A2020433A5C57696E646F77735C53797374656D33325C737663686F73742E657865202D6B2073777072762D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
  </EventData>
</Event>
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Question by:mlitin
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4 Comments
 
LVL 15

Expert Comment

by:Ess Kay
ID: 40021271
The install directory, CANNOT be "/program files" or "SYSTEM"


make a new folder c:/drivers

and install to that directory instead.

This is a Windows Vista and higher feature, which blocks changes to files inside critical folders
0
 

Author Comment

by:mlitin
ID: 40026298
Thanks, esskayb2d  for the advice.

This was attempted and in both instances (new install  directory, and new Admin user) the install failed identically, with the same error as before.  

I have a feeling the vss error is at fault, and I've found no other info that has solved the issue.

Is there a path of investigation you can recommend?

Thanks again.
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LVL 15

Accepted Solution

by:
Ess Kay earned 2000 total points
ID: 40027219
Ive had catalyst problems before.
Perhaps he is trying to install a x86 version on x64


Also, try right clicking on the installation file, and select Run as Administrator


alternitavely, try temporarily disabling vss temporarily

https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/how-do-i-turn-off-volume-shadow-copy/1d6c21d0-744a-4a64-8bf8-36dff4c1c981
0
 

Author Closing Comment

by:mlitin
ID: 40072367
Hi esskayb2d

Thanks for your support.  I;ve shared the same with my client, and he has been unresponsive.  So I'm showing this as resolved, with a big thanks to you.

Cheers!
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