Solved

Catalyst Driver install Fails with Permission Denied

Posted on 2014-04-24
4
406 Views
Last Modified: 2014-05-17
Hi, and thanks for any insights....

I have a client who does a lot of gaming, and has installed dual joined ADM 8970 cards.  But when installing the driver package, it fails with VSS 12348.

Following posts from similar events executed the procedute posted here:
http://technet.microsoft.com/en-us/library/cc734468(v=ws.10).aspx

That did not fix the problem.  Permissions are open, admin is running it, and run as administrator is used to execute the package.

Windows 7 64 bit, 16 GB memory.


What would you suggest?

Here's the error:
Log Name:      Application
Source:        VSS
Date:          4/24/2014 11:09:38 AM
Event ID:      12348
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Waterboy-PC
Description:
Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{83d7fe8f-cc86-11e1-86cb-902b34376d70}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again.

Operation:
   Removing auto-release shadow copies
   Loading provider

Context:
   Execution Context: System Provider
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">12348</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-24T16:09:38.000000000Z" />
    <EventRecordID>43038</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Waterboy-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\\?\Volume{83d7fe8f-cc86-11e1-86cb-902b34376d70}\</Data>
    <Data>

Operation:
   Removing auto-release shadow copies
   Loading provider

Context:
   Execution Context: System Provider</Data>
    <Binary>2D20436F64653A2053505250524F564330303030323333312D2043616C6C3A2053505250524F564330303030323237332D205049443A202030303030353330302D205449443A202030303030353530302D20434D443A2020433A5C57696E646F77735C53797374656D33325C737663686F73742E657865202D6B2073777072762D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
  </EventData>
</Event>
0
Comment
Question by:mlitin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 15

Expert Comment

by:Ess Kay
ID: 40021271
The install directory, CANNOT be "/program files" or "SYSTEM"


make a new folder c:/drivers

and install to that directory instead.

This is a Windows Vista and higher feature, which blocks changes to files inside critical folders
0
 

Author Comment

by:mlitin
ID: 40026298
Thanks, esskayb2d  for the advice.

This was attempted and in both instances (new install  directory, and new Admin user) the install failed identically, with the same error as before.  

I have a feeling the vss error is at fault, and I've found no other info that has solved the issue.

Is there a path of investigation you can recommend?

Thanks again.
0
 
LVL 15

Accepted Solution

by:
Ess Kay earned 500 total points
ID: 40027219
Ive had catalyst problems before.
Perhaps he is trying to install a x86 version on x64


Also, try right clicking on the installation file, and select Run as Administrator


alternitavely, try temporarily disabling vss temporarily

https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/how-do-i-turn-off-volume-shadow-copy/1d6c21d0-744a-4a64-8bf8-36dff4c1c981
0
 

Author Closing Comment

by:mlitin
ID: 40072367
Hi esskayb2d

Thanks for your support.  I;ve shared the same with my client, and he has been unresponsive.  So I'm showing this as resolved, with a big thanks to you.

Cheers!
0

Featured Post

Major Incident Management Communications

Major incidents and IT service outages cost companies millions. Often the solution to minimizing damage is automated communication. Find out more in our Major Incident Management Communications infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question