Solved

Catalyst Driver install Fails with Permission Denied

Posted on 2014-04-24
4
380 Views
Last Modified: 2014-05-17
Hi, and thanks for any insights....

I have a client who does a lot of gaming, and has installed dual joined ADM 8970 cards.  But when installing the driver package, it fails with VSS 12348.

Following posts from similar events executed the procedute posted here:
http://technet.microsoft.com/en-us/library/cc734468(v=ws.10).aspx

That did not fix the problem.  Permissions are open, admin is running it, and run as administrator is used to execute the package.

Windows 7 64 bit, 16 GB memory.


What would you suggest?

Here's the error:
Log Name:      Application
Source:        VSS
Date:          4/24/2014 11:09:38 AM
Event ID:      12348
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Waterboy-PC
Description:
Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{83d7fe8f-cc86-11e1-86cb-902b34376d70}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again.

Operation:
   Removing auto-release shadow copies
   Loading provider

Context:
   Execution Context: System Provider
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">12348</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-24T16:09:38.000000000Z" />
    <EventRecordID>43038</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Waterboy-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\\?\Volume{83d7fe8f-cc86-11e1-86cb-902b34376d70}\</Data>
    <Data>

Operation:
   Removing auto-release shadow copies
   Loading provider

Context:
   Execution Context: System Provider</Data>
    <Binary>2D20436F64653A2053505250524F564330303030323333312D2043616C6C3A2053505250524F564330303030323237332D205049443A202030303030353330302D205449443A202030303030353530302D20434D443A2020433A5C57696E646F77735C53797374656D33325C737663686F73742E657865202D6B2073777072762D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
  </EventData>
</Event>
0
Comment
Question by:mlitin
  • 2
  • 2
4 Comments
 
LVL 15

Expert Comment

by:Ess Kay
ID: 40021271
The install directory, CANNOT be "/program files" or "SYSTEM"


make a new folder c:/drivers

and install to that directory instead.

This is a Windows Vista and higher feature, which blocks changes to files inside critical folders
0
 

Author Comment

by:mlitin
ID: 40026298
Thanks, esskayb2d  for the advice.

This was attempted and in both instances (new install  directory, and new Admin user) the install failed identically, with the same error as before.  

I have a feeling the vss error is at fault, and I've found no other info that has solved the issue.

Is there a path of investigation you can recommend?

Thanks again.
0
 
LVL 15

Accepted Solution

by:
Ess Kay earned 500 total points
ID: 40027219
Ive had catalyst problems before.
Perhaps he is trying to install a x86 version on x64


Also, try right clicking on the installation file, and select Run as Administrator


alternitavely, try temporarily disabling vss temporarily

https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/how-do-i-turn-off-volume-shadow-copy/1d6c21d0-744a-4a64-8bf8-36dff4c1c981
0
 

Author Closing Comment

by:mlitin
ID: 40072367
Hi esskayb2d

Thanks for your support.  I;ve shared the same with my client, and he has been unresponsive.  So I'm showing this as resolved, with a big thanks to you.

Cheers!
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Our Group Policy work started with Small Business Server in 2000. Microsoft gave us an excellent OU and GPO model in subsequent SBS editions that utilized WMI filters, OU linking, and VBS scripts. These are some of experiences plus our spending a lo…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question