Solved

Cannot delete or move mail using OWA 2007

Posted on 2014-04-24
3
207 Views
Last Modified: 2014-04-30
Hi,

I have an issue where I'm unable to delete or move emails when in OWA (Exchange 2007).
I'm able to delete the emails when I'm in Outlook 2007 and in cached mode but when I login to OWA the emails are still there.

Can someone please help me resolve?

Many Thanks
0
Comment
Question by:markbenham
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 14

Expert Comment

by:dmwynne
ID: 40021674
As a test what if you delete the message from OWA first does it then remove it from Outlook?  

Are you sure outlook is syncing properly?  

Turn of cached exchange mode temporarily and delete a message and check in OWA.
0
 

Accepted Solution

by:
markbenham earned 0 total points
ID: 40022205
Hi,

Thanks for your reply - the problem is initially with OWA. Cannot delete or move messages when in OWA. However in Outlook 2007, I was able to do so.

In essence, I've decided to create a new account for the user (using a slightly different name), then exported all the mail to .PST from her Outlook. Once the new email account
was created and OWA tested fine, I then imported all the mail into the new account.

Bizarrely this was only happening to one user on my system and hence decided to take this action instead.

Many Thanks
0
 

Author Closing Comment

by:markbenham
ID: 40031577
It is because it worked fine and was only affecting one user.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As with any other System Center product, the installation for the Authoring Tool can be quite a pain sometimes. This article serves to help you avoid making these mistakes and hopefully save you a ton of time on troubleshooting :)  Step 1: Make sur…
Pop culture is prime bait for hackers seeking to infect user’s computers and mobile devices with malicious malware. Hackers know exactly what the latest trends are online and know how to use them to their advantage.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
Suggested Courses

622 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question