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Single user keeps losing contacts

Posted on 2014-04-25
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Last Modified: 2014-06-02
I have a single user on Outlook 2010 that keeps losing his contacts. We're on exchange 2013 latest patches. I've verified that the user isn't accidentally deleting them. I will restore his contacts from a backup file and within a day they're gone. Sometimes I'll find them in his deleted items folder. I've got his retention policy set for 90 days (don't think this has anything to do with problem).

I'm at a lose.

Thanks.
Richard
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Question by:RichardPWolf
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11 Comments
 
LVL 41

Expert Comment

by:Amit
ID: 40022455
Can you check the mailbox type, is it is an user mailbox or room? If it is set to room change it to user mailbox.
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Author Comment

by:RichardPWolf
ID: 40022457
User.
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Author Comment

by:RichardPWolf
ID: 40022459
This started about a week ago. We recently (about 3 weeks) were in a coexistance with exchange 2010 but that server has been decommissioned.
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LVL 41

Expert Comment

by:Amit
ID: 40022468
Is this user configured to run Outlook with Cache mode? If yes, move old OST to other location and recreate profile again. Sometime OST corruption also causes this issue.
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Author Comment

by:RichardPWolf
ID: 40022477
No, all users do not use cache (GP).
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LVL 41

Accepted Solution

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Amit earned 500 total points
ID: 40022547
I am asking for this specific user. Doesn't this user had any handheld device like iphone or ipad, might be handheld sync is causing this issue.
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Author Comment

by:RichardPWolf
ID: 40022560
This user isn't using cache and we've removed his mobile device from the network (exchange).
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LVL 41

Expert Comment

by:Amit
ID: 40022879
then enable mailbox level auditing for this user. If issue reoccurs again you can track it down.
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Author Comment

by:RichardPWolf
ID: 40022919
Thanks, I'll do that.
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Author Comment

by:RichardPWolf
ID: 40067594
Hasn't happened in a while so not sure if it fixed itself or if the user just deleted all contacts and created new. Most of his were out of date anyway.
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Author Closing Comment

by:RichardPWolf
ID: 40106922
Problem hasn't re-surfaced. Giving you the points and thank you for your help.
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