Outlook 2013 won't send messages until closed/reopened. (With Office365)
Posted on 2014-04-25
We have a client who is using Office365 for email and this particular user has a new Windows 7 laptop and Office 2013 (the license included with Office 365.) All Windows and Office products are up-to-date.
The issue is that when she opens Outlook and works, it seems to lose connectivity to Office 365 after 10-15 minutes. Sometimes it says "Synchronizing folder" in the status bar, sometimes it says "Trying to connect to Exchange." Either way, emails she tries to send queue in her outbox until she closes Outlook and reopens it and it reconnects to the server and sends the messages.
I've been on the phone for hours with Office 365 support and have run all the Exchange/Office365 connectivity tests, created new Outlook profiles, and tried using another network and hotspot to eliminate any network issues. The user does use the SonicWALL Global VPN Client occasionally, but the issue occurs regardless of whether the VPN connection is connected or not.
Has anyone had any similar experiences? Can anyone think of further troubleshooting steps? Microsoft support just wants me to create a new Windows user profile.