Solved

Fujitsu fi-6130 scanner issue

Posted on 2014-04-25
9
735 Views
Last Modified: 2014-05-05
Hello all,
I have a client that has a Fujitsu fi-6130 scanner that is hooked up to a Windows 7 Pro computer.  It works fine except it does something weird and only when scanning in color.

No matter what DPI you put it on for color, every once in a while (randomly and not very often) it will stop in the middle of scanning several sheets of paper and just sit there.  You have to end the scanning.  Then if you restart the scanning it goes completely through what you are trying to scan.

I have never seen this and cannot find anything on the web like this.
Any ideas on what I should do?
Thanks,
Kelly W.
0
Comment
Question by:K_Wilke
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 40024213
i would test the scanner on another PC -  this will show you if the problem lies in the pc - or scanner
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40024459
Are you using the Scandall software or something else to do the scanning?
If so, what?
0
 
LVL 6

Author Comment

by:K_Wilke
ID: 40024576
We are using the Intuit Document System Manager (part of Lacerte) to do the scanning.
Thanks,
Kelly W.
0
Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40025019
If the same problem happens on another Pc, it sounds like the scanner interface may be failing intermittenantly.  I'd se if Fujitsu has a self test or diagnostics app you can run to test it.

If it's the interface, either send it back to Fujitsu for service or just replace it. I've installed a few of those.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40025420
did you test it on another PC yet, as asked?
0
 
LVL 6

Author Comment

by:K_Wilke
ID: 40025981
Won't be able to do it until Wednesday.
Sorry.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40026625
no problem - i'll be 'round
0
 
LVL 6

Author Closing Comment

by:K_Wilke
ID: 40043099
that was the ticket.
Thanks,
Kelly W.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40043705
often it's as easy as that - tx for feedback
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Issues cloning my HDD to SSD 12 126
robocopy 33 157
S2D for SMB or vSAN 1 107
Low ampere 10 119
Every server (virtual or physical) needs a console: and the console can be provided through hardware directly connected, software for remote connections, local connections, through a KVM, etc. This document explains the different types of consol…
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question