Linked Mailbox and account rename

Posted on 2014-04-25
Medium Priority
Last Modified: 2014-04-28
I had two users.  User One left and User two took over from the fist one.

User One was the master account as a linked Mailbox
User two had his own mailbox.

I deleted User Two and his mailbox
I renamed both the linked account, and the disabled account that are associated with the mailbox

User One can now send from outlook, but the reply email address still shows that of the account PRIOR to the rename.
Other users can email user one from external and OWA, but not Outlook.  They get a 550 5.1.1 Recipient not found.

Double checked all accounts (EMC and AD)
Checked Alias
Checked email Address in EMC
Rebuilt Address book
Restarted Address book service, sys attendant, Exchange mailbox assitant

Any idea's what I missed ..... out of idea's

Question by:stu29
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2

Author Comment

ID: 40026928
Good Morning all .. just wanted to check to see if anyone has any idea's for me
LVL 37

Accepted Solution

Jamie McKillop earned 2000 total points
ID: 40027044

If I understand correctly, you have deleted User2 and renamed User1 as User2. Now when Outlook users try to email User2, they get an NDR. This is due to Outlook caching the legacyExchangeDN of the old User2 mailbox. This issue is described in my article here - http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_9650-NDRs-and-the-legacyExchangeDN.html

To resolve this issue, you will need to add an X500 address to the mailbox, which matches the legacyExchangeDN of the deleted mailbox.


Author Comment

ID: 40027324
Thanks JJ,

Your article is excellent!  I made the changes below ans it seems to be working



Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
This process allows computer passwords to be managed and secured without using LAPS. This is an improvement on an existing process, enhanced to store password encrypted, instead of clear-text files within SQL
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Suggested Courses
Course of the Month10 days, 13 hours left to enroll

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question