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Office 2013 Something went wrong

Posted on 2014-04-26
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Last Modified: 2016-11-23
I'm having a weird problem with Office 2013 Home & business.
after installing, MS Office runs fine until the computer is rebooted. Once rebooted, we are getting a "something went wrong" error when launching any office product.
I can preform a repair and that will work but only until the next reboot.
I have uninstalled all AV programs - no change. I've ran all updates - no change.
I've scanned hard drives - no errors found. I've ran SFC - no change.
I am at a loss on this one.
I have 5 licenses and am installing office on 5 separate computers.
4 of the computers are new - out of the box dells. one is an older HP.
out of the 5 only one is not having this problem (no its not the HP).
I'm also not seeing much in the way of error messages,
Oh and we are running Windows 7 pro - 64bit and it is attached to a domain.
I dont really have much in the way of domain policies. and I am installing with local admin rights.

Ive researched this but cant really find anyone whos having the same problem.
A couple have had drive issues and replacing the HD resolved the problem but, I dont think that applies here.

Does anyone have any thoughts/ideas?
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Question by:eric55344
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LVL 92

Accepted Solution

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John Hurst earned 500 total points
ID: 40024565
Try the following:

Once more uninstall the Anti Virus program. What is it by the way?

Now uninstall Office 2013 completely.

Restart the computer and check for normal operation. Take great care - no AV at this point.

Install Office 2013 and patch up to date. Does it work?

Now install your Anti Virus. Is all still working?

I have Office 2013 on Windows 7 and on Windows 8.1
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Author Comment

by:eric55344
ID: 40024584
AV is Kaspersky Security Center.
I will try and let you know.
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LVL 92

Expert Comment

by:John Hurst
ID: 40024587
Kaspersky has had some issues with newer products. See if Office runs without it (use great care) and if so, look for the newest Kaspersky download. I needed the newest Symantec 12 "a" version to run on Windows 8.1
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Author Comment

by:eric55344
ID: 40048836
I've requested that this question be closed as follows:

Accepted answer: 0 points for eric55344's comment #a40024584

for the following reason:

sorry its been so long, was out of town. uninstalling it resolved the problem.
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LVL 92

Expert Comment

by:John Hurst
ID: 40048838
@eric55344  - Thank you and I was happy to help.
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Expert Comment

by:Ann Rachel
ID: 40192373
I also faced this same issue a month ago. Luckly I got a link: http://goo.gl/bj93my and it resolved my issue.Now I can use my Excel.
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Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

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