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Exchange 2003,AD chooser shows no users only other objects.

Posted on 2014-04-26
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Last Modified: 2014-05-11
Running Win2003 SBS server.  Yes it's EOL but that's as far as the client wants to go at the moment.

Had some problems with an earlier question regarding one user not being able to authenticate via POP3.  Solved that by deleting and recreating user with different username and was able to "Reconnect" the mail box to the new account.  That worked well for a while then the user credentials failed once again.

This time when I attempted the same procedure the AD selector window "Select a new user for this mailbox" only lists the "Other objects" not any of the AD users.  Attached is a screen capture of the selector screen.

I'm thinking that there may be some AD corruption going on and am at a loss as to the next step to correct this.

AD user select page with no users listed.
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Question by:Ambonia
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10 Comments
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40025263
You may need to "Run the Cleanup Agent" to see the changes right away. The cleanup agent runs on intervals but can also be manually forced to run immediately. If memory serves its accessible from ESM when you right click on the Mailbox Store. Then try to reconnect after that.
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Author Comment

by:Ambonia
ID: 40025332
Ran the Cleanup Agent.  Small amount of users, how long should this take?  Attempted to reconnect still no users listed in AD browser.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40025339
If you click the Object Types button, what options do you have in there?
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Author Comment

by:Ambonia
ID: 40025354
Only Other Objects and Users are available.  Nothing else listed.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40025359
I wonder if it is the same problem you had on your other thread with Inheritance. If you go into the user and check inheritance, does that user now show up to allow reconnection?
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40025360
The other thing to check is to go into ADUC and check the properties of the user you are trying to connect the mailbox back into. Make sure that user doesn't have any Exchange tabs on their account properties.
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Author Comment

by:Ambonia
ID: 40025367
No Exchange tabs on this user.
Inheritance is enabled for this user.
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Accepted Solution

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Ambonia earned 0 total points
ID: 40026339
Diggisaur,

Thanks for your input yesterday much appreciated it.

Found the problem with the AD not showing users.  I was trying to attach a mailbox that the user had only been disabled rather than deleted.

I created a test user.  Sent mail to it, check via OWA to verify recpt of the mail.  Then deleted the account.  Next created a second test user without creating an exchange mailbox then I was able to attach the previous mailbox to the new user.

SMITF (shot myself in the foot) on this one.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40026364
Ah. Didn't think of that. Glad you got it resolved!
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Author Closing Comment

by:Ambonia
ID: 40057064
I was able to resolve the problem.  It turns out that unless you have a deleted user, NOT disabled, you can brows the active directory to attach a mailbox.  I had to delete the current user to reconnect the mailbox to the user I wanted.
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