Solved

Windows shut down haning on user input

Posted on 2014-04-27
4
411 Views
Last Modified: 2014-04-27
I'm running Windows XP SP3.... users shutdown their computer nightly.   Sometimes when they shutdown the computer after they have selected shutdown and walk away a prompt from Adobe Reader pops about about enbling javascripts.

The users don't see this and the computer remains on until the next day.

Is there any way to prevent this or have a forced shutdown via a "normal shutdown?

Thanks.
0
Comment
Question by:thandel
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40025725
If it is an update causing this, there is a an option in XP (gone in later systems) to shut down without updating. But users must select this.

Alternatively, make a script file  shutdown -f -s  and place it on the desktop. Ask users to use this method.  -f forces a shutdown without warnings. -s is the actual parameter to shut down.
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 40025733
I'm guessing this is a Protected Mode error which has been sitting in the background prior to the user attempt to shutdown.  Task Manager would kill it but it needs manual intervention by which time the User has abandoned the machine for the day.

Try opening Reader and disabling Protected Mode
http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html
See if the problem recurs.
0
 
LVL 37

Expert Comment

by:bbao
ID: 40025758
ultimately, the command SHUTDOWN -F -S always works, though it will wait for ONE mins before taking actual action. this give the interactive user a short time to save unfishied work.

just create a shortcut of it on the desktop. but be careful, it ALWAYS works even it could be clicked by a mistake.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40025929
@thandel - Thank you and I was happy to help.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

An article on effective troubleshooting
No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question