Solved

Unable to sign into hotmail account through incredimail

Posted on 2014-04-27
10
2,802 Views
Last Modified: 2014-05-04
Hello Everyone

I'm trying to set up my girlfriend's Hotmail account in incredimail and keep receiveing ERR authentication failed error.
I know that the username and password are correct since I have no problems signing in directly through Hotmail but when trying to create the account in incredimail I keep getting a username and password error.
Here's how the configurations are done:

Incoming mail server: pop3.live.com with port 995
Ougoing mail: smtp.live.com with port 25
Checkmarks in SSL for both

Any chance someone can advise on what to do next?

Thanks very much for any help!!!
0
Comment
Question by:ibanez7
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
10 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 40025834
I don't use incredimail, but I'd expect Thunderbird (which I use) to have similar settings.

For outgoing mail (smtp.live.com) use port 587, Connection security STARTTLS, and Authentication method NORMAL PASSWORD.

For incoming mail (pop3.live.com) 995 is the correct port, SSL/TLS the correct security, and Normal Password the Authentication method.

Also make the username is correct. It should be just like the email address, user@hotmail.com

Most good mail Clients use wizards to setup accounts, and those wizards usually are capable of automatically assign the correct settings, at least to the better known mail providers like hotmail, so you could also check whether your mail client has such options.
0
 

Author Comment

by:ibanez7
ID: 40026397
Hello

Tried all of these settings and still getting same error. I do however am able to send emails but it takes a while before it actually connects and sends it out,
Thanks very much for your help.
0
 
LVL 88

Expert Comment

by:rindi
ID: 40026704
Maybe you have to check your firewall, particularly if you are using a 3rd party one. Many AV suites today include firewalls (which I find totally useless, as the Windows built-in firewall does a good job itself). Besides that, also check the AV tool itself, many have separate settings for mail.
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:ibanez7
ID: 40028024
Solution was found by myself but still giving points for help provided....Thanks very much.
0
 
LVL 88

Expert Comment

by:rindi
ID: 40028061
You should post the solution you found and and then accept that as the answer. That would help any others who have the same problem in the future.
0
 

Accepted Solution

by:
ibanez7 earned 0 total points
ID: 40028324
Sorry everyone

I thought I had put the solution for all to see.

1: Log in to Hotmail
2: Go to settings
3: Connect devices and apps with POP
4:- enable
 



 As for the solutions:  

 I thought I wasn't allowed/able to give myself the check in ¨best solution" when giving out points. So I usually give the points to people who tried to help me find the solution. All responses were part of the solution including the last part I did in order to make it all a success.

Hope this helps others!!!
Thanks for advising me that I forgot to show the fix.
0
 

Author Comment

by:ibanez7
ID: 40030941
Hello

I just tried selecting my solution as the answer as per your request but not sure if it worked. Let me know if I did this right.

Thanks for your help.
0
 
LVL 88

Expert Comment

by:rindi
ID: 40031415
You did it right.
0
 

Author Closing Comment

by:ibanez7
ID: 40040193
This is the way I resolved my issue. Selected as "best solution".
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I didn’t use eM Client for long when I decided to swap to Outlook 2016. The reason for the switch is that it started asking for payment to continue some of its services after one month.   The problems I faced when I didn’t pay were:   I was not …
It’s a strangely common occurrence that when you send someone their login details for a system, they can’t get in. This article will help you understand why it happens, and what you can do about it.
The purpose of this video is to demonstrate how to set up a Mailchimp campaign. This will include styling and adding elements to a newsletter/email. This will be demonstrated using a Windows 8 PC. Mailchimp will be used. Log into your Mailchim…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question