Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2906
  • Last Modified:

Unable to sign into hotmail account through incredimail

Hello Everyone

I'm trying to set up my girlfriend's Hotmail account in incredimail and keep receiveing ERR authentication failed error.
I know that the username and password are correct since I have no problems signing in directly through Hotmail but when trying to create the account in incredimail I keep getting a username and password error.
Here's how the configurations are done:

Incoming mail server: pop3.live.com with port 995
Ougoing mail: smtp.live.com with port 25
Checkmarks in SSL for both

Any chance someone can advise on what to do next?

Thanks very much for any help!!!
0
ibanez7
Asked:
ibanez7
  • 5
  • 4
1 Solution
 
rindiCommented:
I don't use incredimail, but I'd expect Thunderbird (which I use) to have similar settings.

For outgoing mail (smtp.live.com) use port 587, Connection security STARTTLS, and Authentication method NORMAL PASSWORD.

For incoming mail (pop3.live.com) 995 is the correct port, SSL/TLS the correct security, and Normal Password the Authentication method.

Also make the username is correct. It should be just like the email address, user@hotmail.com

Most good mail Clients use wizards to setup accounts, and those wizards usually are capable of automatically assign the correct settings, at least to the better known mail providers like hotmail, so you could also check whether your mail client has such options.
0
 
ibanez7Author Commented:
Hello

Tried all of these settings and still getting same error. I do however am able to send emails but it takes a while before it actually connects and sends it out,
Thanks very much for your help.
0
 
rindiCommented:
Maybe you have to check your firewall, particularly if you are using a 3rd party one. Many AV suites today include firewalls (which I find totally useless, as the Windows built-in firewall does a good job itself). Besides that, also check the AV tool itself, many have separate settings for mail.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
ibanez7Author Commented:
Solution was found by myself but still giving points for help provided....Thanks very much.
0
 
rindiCommented:
You should post the solution you found and and then accept that as the answer. That would help any others who have the same problem in the future.
0
 
ibanez7Author Commented:
Sorry everyone

I thought I had put the solution for all to see.

1: Log in to Hotmail
2: Go to settings
3: Connect devices and apps with POP
4:- enable
 



 As for the solutions:  

 I thought I wasn't allowed/able to give myself the check in ┬Ębest solution" when giving out points. So I usually give the points to people who tried to help me find the solution. All responses were part of the solution including the last part I did in order to make it all a success.

Hope this helps others!!!
Thanks for advising me that I forgot to show the fix.
0
 
ibanez7Author Commented:
Hello

I just tried selecting my solution as the answer as per your request but not sure if it worked. Let me know if I did this right.

Thanks for your help.
0
 
rindiCommented:
You did it right.
0
 
ibanez7Author Commented:
This is the way I resolved my issue. Selected as "best solution".
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 5
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now