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Unable to sign into hotmail account through incredimail

Posted on 2014-04-27
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Last Modified: 2014-05-04
Hello Everyone

I'm trying to set up my girlfriend's Hotmail account in incredimail and keep receiveing ERR authentication failed error.
I know that the username and password are correct since I have no problems signing in directly through Hotmail but when trying to create the account in incredimail I keep getting a username and password error.
Here's how the configurations are done:

Incoming mail server: pop3.live.com with port 995
Ougoing mail: smtp.live.com with port 25
Checkmarks in SSL for both

Any chance someone can advise on what to do next?

Thanks very much for any help!!!
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Question by:ibanez7
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by:rindi
ID: 40025834
I don't use incredimail, but I'd expect Thunderbird (which I use) to have similar settings.

For outgoing mail (smtp.live.com) use port 587, Connection security STARTTLS, and Authentication method NORMAL PASSWORD.

For incoming mail (pop3.live.com) 995 is the correct port, SSL/TLS the correct security, and Normal Password the Authentication method.

Also make the username is correct. It should be just like the email address, user@hotmail.com

Most good mail Clients use wizards to setup accounts, and those wizards usually are capable of automatically assign the correct settings, at least to the better known mail providers like hotmail, so you could also check whether your mail client has such options.
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Author Comment

by:ibanez7
ID: 40026397
Hello

Tried all of these settings and still getting same error. I do however am able to send emails but it takes a while before it actually connects and sends it out,
Thanks very much for your help.
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Expert Comment

by:rindi
ID: 40026704
Maybe you have to check your firewall, particularly if you are using a 3rd party one. Many AV suites today include firewalls (which I find totally useless, as the Windows built-in firewall does a good job itself). Besides that, also check the AV tool itself, many have separate settings for mail.
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Author Comment

by:ibanez7
ID: 40028024
Solution was found by myself but still giving points for help provided....Thanks very much.
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Expert Comment

by:rindi
ID: 40028061
You should post the solution you found and and then accept that as the answer. That would help any others who have the same problem in the future.
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Accepted Solution

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ibanez7 earned 0 total points
ID: 40028324
Sorry everyone

I thought I had put the solution for all to see.

1: Log in to Hotmail
2: Go to settings
3: Connect devices and apps with POP
4:- enable
 



 As for the solutions:  

 I thought I wasn't allowed/able to give myself the check in ¨best solution" when giving out points. So I usually give the points to people who tried to help me find the solution. All responses were part of the solution including the last part I did in order to make it all a success.

Hope this helps others!!!
Thanks for advising me that I forgot to show the fix.
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Author Comment

by:ibanez7
ID: 40030941
Hello

I just tried selecting my solution as the answer as per your request but not sure if it worked. Let me know if I did this right.

Thanks for your help.
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LVL 88

Expert Comment

by:rindi
ID: 40031415
You did it right.
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Author Closing Comment

by:ibanez7
ID: 40040193
This is the way I resolved my issue. Selected as "best solution".
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