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Error while opening ILO Configuration utility

On few of my HP servers..
when I open All Programs > HP system Tool > HP Lights-Out Online Config Utility > HP Lights-Out online Config utility.  It throws me error and when I click Continue it will open the ILO Config tool but it's blank. (please find attached screenshot)

From somewhere I found it may ne tojan, But I have updted Trend antivirus. Also I tried to scan with zbotkiller.exe (Kaspersky) it did not find anything.

Please assist to solve this issue. this is important for me.
ILO-error.jpg
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GodMother
Asked:
GodMother
3 Solutions
 
ReceptCommented:
I've had that error before when I didn't run the tool as Administrator (shift + right click).
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GodMotherAuthor Commented:
I have local Administrative rights.
I also tried to Run as Administrator. Same error.
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ReceptCommented:
I vaguely remember either updating the .net version or installing the iLO Management Interface driver.
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GodMotherAuthor Commented:
I reinstall .Net and driver but the same error. in addition when I try to open HP System Management Homepage, It says Page can not display in IE.
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ReceptCommented:
Perhaps the iLO controller isn't responding. If you can reboot the server into the iLO command line interface (if I remember correctly it is F8 when prompted before booting into Windows) and perform a controller reset.
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GodMotherAuthor Commented:
The server is in different country so physical activity is difficult.
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Alan HardistyCo-OwnerCommented:
What model of HP Server do you have?

Have you downloaded the latest ProLiant Support Pack for the server or updated the iLO software from the HP website?

Is the server up-to-date with ALL windows updates?

What is the OS on the server?

Thanks

Alan
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Shahnawaz AhmedTechnical Services SpecialistCommented:
Dear,
Please update ILO firmware and reset it.
If not then replace ILO card
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ReceptCommented:
Lets forget about the GUI for a moment (and with it any inherent per-requisites or limitations) and check whether you can access the iLO from the command line.

Can you install and run hponcfg? The command below will query the iLO and return basic configuration.

hponcfg /w config.xml

Open in new window


If the command line route doesn't work then it's safe to assume the iLO hardware is at fault and log a ticket with HP or arrange for remote hands to physically investigate the server.


Ref - HP iLO 4 Scripting and Command Line Guide
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GodMotherAuthor Commented:
Let me check the command line.
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GodMotherAuthor Commented:
I go below errors when I ran the above command  (hponcfg /w config.xml)

==========================
C:\Program Files\HP\hponcfg>hponcfg /w config.xml
Waiting for Management processor...
HPONCFG RILOE-II/iLO setup and configuration utility
Version 3.1.1.0 (c) Hewlett-Packard Company, 2010

ERROR: Unable to establish communication with iLO/RILOE-II.
       Management processor is busy

C:\Program Files\HP\hponcfg>
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GodMotherAuthor Commented:
I shutdown the computer. asked local team to remove all power cables, wait for few minutes, then Plug back Power cables.
Then once I am in the errors are gone.
The issue was due to the ILO management processor was busy. Even though you restart computer it wont reset ILO.
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GodMotherAuthor Commented:
As the servers are remotely you can ask local team to remove power cables which will reset the ILO.
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