Solved

HP UPS  r5500 xr not responding

Posted on 2014-04-28
7
389 Views
Last Modified: 2014-05-07
Hi

One of our HP UPS R5500 XR management stopped responding.
SNMP also stopped responding.

Is there any way of restarting the management interface, without restarting the UPS ?


Regards.
0
Comment
Question by:Lenblock
  • 3
  • 3
7 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 40026761
Are you sure it isn't a connectivity issue (LAN cable detached)? If it is, even restarting the management won't help.
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027013
It sounds like the UPS's interface has gone bad. I'd get a replacement and move the attached equipment to a new one. Unfortunately you can't do that right away unless the servers and equipment can be powered down.
0
 

Author Comment

by:Lenblock
ID: 40027074
Hi

Checked the LAN cable, it's all green.

Is there no way of just restarting the Mangement interface/module without restarting the entire UPS ?

Regards.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027077
UPS's don't have that level of management like a server or PC.
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027082
You can try upgrading it's firmware. That may help.
0
 

Accepted Solution

by:
Lenblock earned 0 total points
ID: 40037217
Solved by a complete powercycle of the UPS.
0
 

Author Closing Comment

by:Lenblock
ID: 40046640
The interface was most likely hung up on something, and needed a complete powercycle to come back.

Unplugged the UPS power source, forced a shutdown after a few minutes. Plugged the powersource back and powered it up. The management was response again after a short time.
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now