HP UPS  r5500 xr not responding

Posted on 2014-04-28
Last Modified: 2014-05-07

One of our HP UPS R5500 XR management stopped responding.
SNMP also stopped responding.

Is there any way of restarting the management interface, without restarting the UPS ?

Question by:Lenblock
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LVL 19

Expert Comment

ID: 40026761
Are you sure it isn't a connectivity issue (LAN cable detached)? If it is, even restarting the management won't help.
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027013
It sounds like the UPS's interface has gone bad. I'd get a replacement and move the attached equipment to a new one. Unfortunately you can't do that right away unless the servers and equipment can be powered down.

Author Comment

ID: 40027074

Checked the LAN cable, it's all green.

Is there no way of just restarting the Mangement interface/module without restarting the entire UPS ?

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LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027077
UPS's don't have that level of management like a server or PC.
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027082
You can try upgrading it's firmware. That may help.

Accepted Solution

Lenblock earned 0 total points
ID: 40037217
Solved by a complete powercycle of the UPS.

Author Closing Comment

ID: 40046640
The interface was most likely hung up on something, and needed a complete powercycle to come back.

Unplugged the UPS power source, forced a shutdown after a few minutes. Plugged the powersource back and powered it up. The management was response again after a short time.

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