Solved

HP UPS  r5500 xr not responding

Posted on 2014-04-28
7
400 Views
Last Modified: 2014-05-07
Hi

One of our HP UPS R5500 XR management stopped responding.
SNMP also stopped responding.

Is there any way of restarting the management interface, without restarting the UPS ?


Regards.
0
Comment
Question by:Lenblock
  • 3
  • 3
7 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 40026761
Are you sure it isn't a connectivity issue (LAN cable detached)? If it is, even restarting the management won't help.
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027013
It sounds like the UPS's interface has gone bad. I'd get a replacement and move the attached equipment to a new one. Unfortunately you can't do that right away unless the servers and equipment can be powered down.
0
 

Author Comment

by:Lenblock
ID: 40027074
Hi

Checked the LAN cable, it's all green.

Is there no way of just restarting the Mangement interface/module without restarting the entire UPS ?

Regards.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027077
UPS's don't have that level of management like a server or PC.
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027082
You can try upgrading it's firmware. That may help.
0
 

Accepted Solution

by:
Lenblock earned 0 total points
ID: 40037217
Solved by a complete powercycle of the UPS.
0
 

Author Closing Comment

by:Lenblock
ID: 40046640
The interface was most likely hung up on something, and needed a complete powercycle to come back.

Unplugged the UPS power source, forced a shutdown after a few minutes. Plugged the powersource back and powered it up. The management was response again after a short time.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

this article is a guided solution for most of the common server issues in server hardware tasks we are facing in our routine job works. the topics in the following article covered are, 1) dell hardware raidlevel (Perc) 2) adding HDD 3) how t…
In this article you will get to know about pros and cons of storage drives HDD, SSD and SSHD.
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question