?
Solved

HP UPS  r5500 xr not responding

Posted on 2014-04-28
7
Medium Priority
?
424 Views
Last Modified: 2014-05-07
Hi

One of our HP UPS R5500 XR management stopped responding.
SNMP also stopped responding.

Is there any way of restarting the management interface, without restarting the UPS ?


Regards.
0
Comment
Question by:Lenblock
  • 3
  • 3
7 Comments
 
LVL 20

Expert Comment

by:strivoli
ID: 40026761
Are you sure it isn't a connectivity issue (LAN cable detached)? If it is, even restarting the management won't help.
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027013
It sounds like the UPS's interface has gone bad. I'd get a replacement and move the attached equipment to a new one. Unfortunately you can't do that right away unless the servers and equipment can be powered down.
0
 

Author Comment

by:Lenblock
ID: 40027074
Hi

Checked the LAN cable, it's all green.

Is there no way of just restarting the Mangement interface/module without restarting the entire UPS ?

Regards.
0
 The Evil-ution of Network Security Threats

What are the hacks that forever changed the security industry? To answer that question, we created an exciting new eBook that takes you on a trip through hacking history. It explores the top hacks from the 80s to 2010s, why they mattered, and how the security industry responded.

 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027077
UPS's don't have that level of management like a server or PC.
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 40027082
You can try upgrading it's firmware. That may help.
0
 

Accepted Solution

by:
Lenblock earned 0 total points
ID: 40037217
Solved by a complete powercycle of the UPS.
0
 

Author Closing Comment

by:Lenblock
ID: 40046640
The interface was most likely hung up on something, and needed a complete powercycle to come back.

Unplugged the UPS power source, forced a shutdown after a few minutes. Plugged the powersource back and powered it up. The management was response again after a short time.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is about my first experience with programming Arduino.
Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
Screencast - Getting to Know the Pipeline
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question