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Mailbox Move SBS2008 failure

Posted on 2014-04-28
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Last Modified: 2014-04-28
Good day,

In a working environment I created a second mailbox store to seperate e-mail from the 2 companies and to boost performance. All moves were succesfull but now I'm not able to connect to one of the mailboxes.

In the logfiles I can find these messages:
The move-mailbox task for mailbox 'Emile Slijpen (Godfroy Beheer)' started.
 
Source Database: CN=Mailbox Database,CN=First Storage Group,CN=InformationStore,CN=SBSRV-01-W2K8,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=thc-gfm,DC=local

Destination Database: CN=Godfroy Beheer,CN=First Storage Group,CN=InformationStore,CN=SBSRV-01-W2K8,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=thc-gfm,DC=local

The move-mailbox task for mailbox 'Emile Slijpen' finished.

Mailbox 'CN=Emile Slijpen,OU=SBSUsers,OU=Users,OU=MyBusiness,DC=thc-gfm,DC=local' is deleted from the Exchange store 'CN=Godfroy Beheer,CN=First Storage Group,CN=InformationStore,CN=SBSRV-01-W2K8,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=thc-gfm,DC=local' on server 'SBSRV-01-W2K8.thc-gfm.local'.

In EMC the user account mailbox is still connected to the old database. If I try to logon in OWA, the message. Unable to logon due to mailbox move. appears.

The size of the new database seems okay, so I guess that the e-mail is in that database and the connection is somehow corrupt. I also have the ost file of this specific user.

I don't know where to start. Any help would be appreciated.

Björn
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Question by:BGMServices
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3 Comments
 

Author Comment

by:BGMServices
ID: 40027101
To find out where the e-mails are located I uses the Get-MailboxStatistics | fl command.

The results are:

AssociatedItemCount     : 0
DeletedItemCount        : 0
DisconnectDate          :
DisplayName             : Emile Slijpen
ItemCount               : 1
LastLoggedOnUserAccount :
LastLogoffTime          :
LastLogonTime           :
LegacyDN                : /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=EMILE.SLIJPEN
MailboxGuid             : c20983c6-9f9b-465f-b45d-85d01041a741
ObjectClass             : Mailbox
StorageLimitStatus      :
TotalDeletedItemSize    : 0B
TotalItemSize           : 18.381B
Database                : SBSRV-01-W2K8\First Storage Group\Mailbox Database
ServerName              : SBSRV-01-W2K8
StorageGroupName        : First Storage Group
DatabaseName            : Mailbox Database
Identity                : c20983c6-9f9b-465f-b45d-85d01041a741
IsValid                 : True
OriginatingServer       : sbsrv-01-w2k8.thc-gfm.local



AssociatedItemCount     : 144
DeletedItemCount        : 0
DisconnectDate          :
DisplayName             : Emile Slijpen (Godfroy Beheer)
ItemCount               : 19877
LastLoggedOnUserAccount : THC-GFM\Administrator
LastLogoffTime          : 28-4-2014 10:49:06
LastLogonTime           : 28-4-2014 10:27:21
LegacyDN                : /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=ESLIJPEN
MailboxGuid             : b952a0e5-62eb-4680-8e43-b870f07ca56c
ObjectClass             : Mailbox
StorageLimitStatus      :
TotalDeletedItemSize    : 0B
TotalItemSize           : 4.682.291.261B
Database                : SBSRV-01-W2K8\First Storage Group\Godfroy Beheer
ServerName              : SBSRV-01-W2K8
StorageGroupName        : First Storage Group
DatabaseName            : Godfroy Beheer
Identity                : b952a0e5-62eb-4680-8e43-b870f07ca56c
IsValid                 : True
OriginatingServer       : sbsrv-01-w2k8.thc-gfm.local


My conclusion is that the e-mails are moved to the new database (Godfroy Beheer) but the link is not okay.

How do I fix this?
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Accepted Solution

by:
BGMServices earned 0 total points
ID: 40027138
I found a solution for this problem:

Disconnecting an Exchange Mailbox

Here's how to disconnect a mailbox from a Windows account:
1. Go to the Exchange 2007 Exchange Management Console - Left Pane -> Recipient Configuration -> Mailbox
2. Go to Actions on the right pane -> Find...; type the UserID (or Last Name) or the Windows account.
3. Select the user (by Display Name, Alias), right click -> Disable -> Yes.  (Note:  Do NOT select Remove for this will remove the Windows account object).
4. Wait for your actions to take effect as it propagate across the Domain.


Reconnecting a disconnected Exchange Mailbox

Here's how to reconnect a disconnected mailbox to a Windows account:
1. Go to the Exchange 2007 Exchange Management Console - Left Pane -> Recipient Configuration -> Disconnected Mailbox, right click -> connect to server...
2. Click on the Browse... button, select Database name (in this case, server housing UserID of disconnected mailbox) -> connect.
3. As list of disconnected mailboxes (w/o owners) will appear in the middle pane.

Note: If the disconnected mailbox you're looking for does not show up, you can either wait for the mailbox cleanup process to run over night or you may force (Cleanup Agent) to run via PowerShell.  For the latter, you would have to know the location of the original user's mailbox (CMS server, StorageGroup, DB).  EMS command is:

 [PS] C:\>Clean-mailboxdatabase "Database name"

4. Add a column into you view for LegacyDN to be sure that's the right user you want to reconnect.
5. Right click on the User (Display Name) -> Connect...
6. The Connect Mailbox dialog box will appear.  Select "User Mailbox" (default) ->next.  Select "Existing user" -> browse.
7. Enter the new UserID (to reconnect) in the Search box -> Find Now -> If valid (You may use ADU&C MMC to verify the correct user/account before proceeding) -> OK.
8. Verify the Exchange Alias to make sure it's correct.  
9. Select "Exchange ActiveSync mailbox policy, Browse, select Default, OK.
10. Next -> Connect.  Wait for the operation to complete successfully.
11. Be aware of default quota limits.  When you remap a disconnected mailbox, it'll inherent the defaults quota limits (2GB) so you may need to increase quotas right away if the original mailbox size was larger than 2GB.  When this happens the reconnected mailbox will go into "StorageLimitStatus : MailboxDisabled" condition until the changes propagate across the domain, which may take a while.  The default interval for refreshing the cached mailbox information is 2 hours.
 In situations (not-common) where you have to force a reset, you may run the "Clean-mailboxdatase" powershell command again:

 [PS] C:\>Clean-mailboxdatabase "Database name"

 To verify a sucessful reset:

 [PS] C:\>Get-MailboxStatistics User_ID | fl    (Notice the "StorageLimitStatus : BelowLimit" should be set now)

12. Under normal situations, wait for Active Directory Replication to occur before notifying Account Services.


I did this on both databases. The old and new one. I was able to connect the good one.
0
 

Author Closing Comment

by:BGMServices
ID: 40027141
Thanks to a document found at http://www2.slac.stanford.edu/comp/messaging/Reference/Disconnected-mailbox.htm I was able to solve the issue.
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