Solved

Dell E4310 does not recognize dvd drive

Posted on 2014-04-28
3
2,293 Views
Last Modified: 2016-11-23
I have an E4310 that I have wiped and reinstalled windows 7 enterprise 32bit.  The os does not recognize the dvd.  After bootup the dvd is not available and does not appear in my computer.  Cannot open the drive either.  It is recognized by the bios and I am able to use a bootable dvd in it.  That is how the os was installed after all.  If I insert a bootable dvd that the system asks to press any key to boot (such as the windows 7 install dvd),  into the drive just as I reboot, and let it go ahead and boot into the os withouth pressing any key, then windows loads the driver and the dvd is available to use.  Without that process, the drive is not accessable at all.  It is a matshita UJ8A2 and has firmware 1.02 installed.
Any suggestions?

Thanks,
John
0
Comment
Question by:leachj
3 Comments
 
LVL 25

Accepted Solution

by:
Tony Giangreco earned 500 total points
ID: 40027051
It could be an upper & lower filter problem or a driver problem.

I suggest the following:
1. Go to dell's site, enter the service tag and download the latest firmware and DVD driver. Apply both.

2. Delete the upper and lower limits in the registry
http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilters.htm

Hope this helps!
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 40027878
Or get Microsoft to do the work for you :)

http://support.microsoft.com/kb/314060

Resolution 2 - automated FixIt tool that will fix most of the common causes for the known good but missing drive in Windows including the filters in the registry.
0
 

Author Comment

by:leachj
ID: 40027923
Dell pointed me toward driver that worked.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question