Link to home
Start Free TrialLog in
Avatar of realtimer
realtimer

asked on

Exchange 2013 / Outlook 2010 & 2007 - Nothing showing up in Sent items

Hello,

We've recently deployed Windows 2012/Exchange 2013 for a customer.

Several users are indicating that when they send email, it is not showing up in their Sent Items folder.  I've checked and noted that this is valid.  I tested via OWA, and everything seems fine there.

Any ideas?  Thanks in advance folks!!

RealTimer
Avatar of Member_2_6515809
Member_2_6515809

Are they connecting using HTTPS (ActiveSync), or RPC? Do the clients successfully pass the
AutoDiscover tests?
Avatar of realtimer

ASKER

Yep.  Outlook completes autodiscovery and creates the profile with no problems.  When I send email via OWA, it shows up in Sent Items with no issues.
Please make sure you have updated the latest updates in the outlook.

Let us know if you are facing the issue again.
Avatar of Gareth Gudger
Just to confirm. When they do this in OWA, they see Sent Items? But not when in the Outlook client? And this is affecting all users?
ASKER CERTIFIED SOLUTION
Avatar of hecgomrec
hecgomrec
Flag of Canada image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Thanks everyone. I did find the issue after some Googling yesterday.  Turned out to be the option to save Sent items.  I didn't know this was even an option, or why the option was unchecked upon recreating a profile.  

Thanks!!