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Exchange 2013 / Outlook 2010 & 2007 - Nothing showing up in Sent items


We've recently deployed Windows 2012/Exchange 2013 for a customer.

Several users are indicating that when they send email, it is not showing up in their Sent Items folder.  I've checked and noted that this is valid.  I tested via OWA, and everything seems fine there.

Any ideas?  Thanks in advance folks!!

1 Solution
Are they connecting using HTTPS (ActiveSync), or RPC? Do the clients successfully pass the
AutoDiscover tests?
realtimerAuthor Commented:
Yep.  Outlook completes autodiscovery and creates the profile with no problems.  When I send email via OWA, it shows up in Sent Items with no issues.
Kamalasekar ParthasarathyMessaging SupportCommented:
Please make sure you have updated the latest updates in the outlook.

Let us know if you are facing the issue again.
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Gareth GudgerCommented:
Just to confirm. When they do this in OWA, they see Sent Items? But not when in the Outlook client? And this is affecting all users?
Are these the same mailboxes you exported/imported instead of performing the migration?

Are you looking at "Sent Messages" or "Sent Items"

It could be that outlook is not set to save a copy on the "Sent Items".

Go to, Tools,Options,Preferences,Email options, Message handling.

Here is the link:  http://office.microsoft.com/en-us/outlook-help/change-where-sent-e-mail-messages-are-saved-HA010164216.aspx
realtimerAuthor Commented:
Thanks everyone. I did find the issue after some Googling yesterday.  Turned out to be the option to save Sent items.  I didn't know this was even an option, or why the option was unchecked upon recreating a profile.  

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