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Boot Divice Not Found on a HP Pavilion

Posted on 2014-04-28
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Last Modified: 2014-05-05
Hi

I have a customer with a HP Pavilion 15 Notebook PC that is showing the following error message.

Error
The customer is far away so we are trying to fix this on the telephone.
Because he does not have any important files we already tried to do a HP factory default restore (F11).
Also this does not work. He has closed the Laptop during the Windows 8.1 update.

Thanks a lot in advance!
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Question by:*** Hopeleonie ***
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14 Comments
 
LVL 25

Assisted Solution

by:Tony Giangreco
Tony Giangreco earned 111 total points
ID: 40027861
I would run the Diagnostics shown in that menu. I suspect the hard drive has failed and the diagnostics will show it failed if I'm correct.

If it did fail, call HP if it's in warranty and get an RMA and replace it.

If it's out of warranty, pickup a replacement laptop hard drive and replace it. Install the OS with the Windows CD that came with the laptop.  If the user had to make recover DVD's but didn't. you can order them from the HP website for that model and O/S.

Let me know what toy find.
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LVL 15

Assisted Solution

by:WalkaboutTigger
WalkaboutTigger earned 111 total points
ID: 40027862
At a guess, the hard drive has either failed, or the pro-OS boot sector is corrupt, essentially making it unrecoverable without the reload/repair optical media (usually a DVD for these).

If the client has important data on the drive, the best thing to do is to remove the drive from the machine, connect it to a known-functioning computer running Windows 7 or later, and recover the data.

After you've ensured important data is backed up, then, and only then, attempt to use the repair/recovery media.

Doing so prior to backing up the data risks losing everything.
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LVL 18

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by:web_tracker
web_tracker earned 112 total points
ID: 40027873
3F0 can be caused by 3 things

 1. Bad hard drive or partition structure, erase the entire hard drive then use HP recovery discs to attempt reinstall of the OS and all partitions.

 2. Bad hard drive data cable that connects it to the motherboard, replace the cable

 3. Bad sata controller on the motherboard replaces the motherboard or laptop.
 
See the following article: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/quot-Hard-Disk-3F0-BootDevice-not-found-quot-Error-Message/td-p/2443931
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LVL 37

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by:Bing CISM / CISSP
Bing CISM / CISSP earned 56 total points
ID: 40027881
if there is no bootable disc in the CD/DVD drive when powering up the laptop as shown in the picture, the computer's BPR or UEFI boot loader of is empty or corrupt.

first try starting laptop with a bootable OS disc and check if it is possible to clear the partition table and reinstall the OS from the scratch. Of course, the BIOS must have set CD/DVD drive in higher boot priority than local HD in order to boot from the OS disc.
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LVL 18

Assisted Solution

by:web_tracker
web_tracker earned 112 total points
ID: 40027908
Change the boot configuration in the bios may also do the trick, try changing it to a legacy setting such as AHCI, you may need to play with the settings to find one that works for you.
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Author Comment

by:*** Hopeleonie ***
ID: 40028071
@TG-TIS

HP quick Diagnostic test is fine. Running the advanced test now.

@WalkaboutTigger , web_tracker & bbao

We don't have repair/recovery media :-(
Shall I order a set?

@web_tracker

"Bad hard drive.... "

Can we rule out this because the quick Disk diagnostic is fine?

Change the boot configuration in the bios may also do the trick, try changing it to a legacy setting such as AHCI, you may need to play with the settings to find one that works for you.

No luck. Tried also default settings :-(
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LVL 15

Assisted Solution

by:WalkaboutTigger
WalkaboutTigger earned 111 total points
ID: 40028228
If the laptop is under warranty and you cannot use the built-in utility to create recovery media, order the media from HP.  They will require the serial number of the unit when ordering this media unless you are an authorised HP Service provider.

Again, I stress that nothing should be done until any critical data is backed up from the existing hard drive.

Personally, I would have the user ship you the laptop.  If they need a loaner, either go purchase one at the local super store (Walmart, Selfridges, etc.) or ship the customer a loaner.

Trying to resolve this remotely is not going to end well.
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LVL 25

Assisted Solution

by:Tony Giangreco
Tony Giangreco earned 111 total points
ID: 40028255
I would download a utility to make a bootable Linux DVD that checks the Windows partition. I suspect it been changed or damaged to some degree. It may have been changed to Not-Active.  If that's the case, change to to Active and restart from the hard drive.

There are many utilities that will do this. Some free and some not free. I normally use Paragon Partition manager because if there are any questions or problems, they have live US help to walk you though problems over the phone.

Here are a few others:

Ultimate Boot CD
http://www.ultimatebootcd.com/

Parted magic
http://partedmagic.com

Runtime
http://runtime.org/

Hope this helps!
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LVL 32

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by:_
_ earned 55 total points
ID: 40028488
Just to make sure all the bases are covered, there's nothing plugged into a USB port, correct?
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LVL 19

Author Comment

by:*** Hopeleonie ***
ID: 40028923
@WalkaboutTigger

Yes I also have less hopes now

@TG-TIS

Will try to fix the EFI Bootloader

@coral47

No nothing is plugged into a USB port.
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LVL 91

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by:nobus
nobus earned 55 total points
ID: 40029204
if the user can take the drive out of the laptop, he can connect it to a working system, and test it.
that is the fastes way to diagnose !
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LVL 19

Accepted Solution

by:
*** Hopeleonie *** earned 0 total points
ID: 40031629
Hallo Friends

Easy Recovery Essentials done the job!

https://neosmart.net/EasyRE/

But Windows was damaged. After Windows booted I created a new Recovery Media Set and did a complete recovery.

Thanks to all again and have a wonderful day!
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LVL 19

Author Closing Comment

by:*** Hopeleonie ***
ID: 40041634
Thank you again!
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Expert Comment

by:_
ID: 40043219
Thank you much.    : )
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