Solved

Crystal Reports BOE SMTP Error

Posted on 2014-04-28
2
546 Views
Last Modified: 2014-04-29
Hello experts -

We are migrating servers (or rather our IT department is migrating servers and we are trying to mitigate the fallout) and I have encountered the following error when emailed scheduled reports execute -

server error. [Error initializing SMTP server. Return code: [TCP open failed.]. Reason: [smtp:25].]: [CrystalEnterprise.Smtp]

I think we have isolated the problem to some DNS changes on their end but that is about as far as I can get.

Absolutely nothing in the CMC has been changed and all the TCP ports are still open on the server.

Any ideas?

Thanks.

Lisa
0
Comment
Question by:lcallah93
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 26

Accepted Solution

by:
Kurt Reinhardt earned 500 total points
ID: 40028779
migrating servers

What is being migrated?  The email server?  I can think of several possible issues:

1)  Did the name of the email server change?  It might be as simple as going into the various destinations in the job server(s) (depending on what version of Enterprise you're using) and changing the host name or IP address.

2)  There's also a possibility you may need to open ports on the new server so Enterprise can access it.

3)  Is SMTP configured on the new server?
0
 

Author Closing Comment

by:lcallah93
ID: 40029212
Thank you - the issue was the hostname on the BOE server.  IT services did the following -

I've updated the hostname to smtp.vcu.edu within ATHENA.CrystalReportsJobServer and we'll see what happens overnight.

-- Lisa
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Crystal Reports: 5 Tests for Top Performance It is complete, your masterpiece report.  Not only does it meet your customer’s expectations, it blows them out the water, all they want is beautifully summarised and displayed in a myriad of ways. …
Hello everyone, Hope you find this as helpful as we did. We have on the company I work for an application built in Delphi V with Crystal Reports 8. We all know that Crystal & Delphi can be temperamental sometimes and the worst thing is, nearly…
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question