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Microsoft updates seem to stop internet connectivity

Posted on 2014-04-29
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Last Modified: 2014-05-16
Hi all it seems that whenever my PC does an update I seem to loose internet connectivity

I can ping websites but cannot browse them google chrome or IE just sits there with a spinning wheel, I am uncertain wether this is update related but that's the only thing that has recently changed

Any thoughts
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Question by:pepps11976
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8 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 40029341
In my experience (myself and my clients), updating Windows does not cause internet connectivity problems.

First run System File Checker. From an admin command prompt, run SFC /SCANNOW. Allow to complete, restart and test.

After that, refresh TCP/IP:

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Restart the computer

Then flush DNS (as a precaution)

Open cmd.exe with Run as Administrator
Then ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
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Author Comment

by:pepps11976
ID: 40031496
here are the results from the tests

SFC – Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.Log windir\Logs\CBS\CBS.log.  For example c:\windows\logs\CBS\CBS.log.  Note that logging is not supported in offline servicing scenarios.

Resetlog –
Resetting Global, OK!
Resetting Interface, OK!
Resetting, Neighbor, OK!
Resetting Path, OK!
Resetting  , failed.
Access is denied
Resetting  , OK!
Restart the computer to complete this action

DNS –
Successfully flushed the DNS Resolver Cache
The DNS Client Service is stopping…… (many)
The DNS Client Service could not be stopped
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LVL 98

Expert Comment

by:John Hurst
ID: 40031662
TCP/IP reset should not fail like this.

You could try uninstalling the Network Adapter and reinstalling it. You need to make sure you have the newest driver on hand to install.

I also am concerned this may not work because something else is corrupted.

What Operating System is this?
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Author Comment

by:pepps11976
ID: 40031666
It Is windows 8
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LVL 98

Expert Comment

by:John Hurst
ID: 40031670
I use Windows 8 (now Windows 8.1.1).

Try reinstalling the Network Adapter driver to see if that helps.

If no, you may need to do a Windows 8 Refresh. This is in Action Center under Recovery Options and Refresh will protect your data but make you reinstall some programs. So you want to read the help file on Windows 8 Refresh.

Make a back up of your documents and key files before starting this.
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Author Comment

by:pepps11976
ID: 40043957
Is there no other things to possibly try really do not want to have to reinstall everything?
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Accepted Solution

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John Hurst earned 2000 total points
ID: 40043980
If you tried all the suggestions above and nothing works, it may be necessary to reinstall Windows.
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LVL 98

Expert Comment

by:John Hurst
ID: 40069858
@pepps11976  - Thank you for following up. I really do understand how inconvenient it is to reinstall the operating system but it seemed like the only option left.
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