pepps11976
asked on
Microsoft updates seem to stop internet connectivity
Hi all it seems that whenever my PC does an update I seem to loose internet connectivity
I can ping websites but cannot browse them google chrome or IE just sits there with a spinning wheel, I am uncertain wether this is update related but that's the only thing that has recently changed
Any thoughts
I can ping websites but cannot browse them google chrome or IE just sits there with a spinning wheel, I am uncertain wether this is update related but that's the only thing that has recently changed
Any thoughts
ASKER
here are the results from the tests
SFC – Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example c:\windows\logs\CBS\CBS.lo g. Note that logging is not supported in offline servicing scenarios.
Resetlog –
Resetting Global, OK!
Resetting Interface, OK!
Resetting, Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access is denied
Resetting , OK!
Restart the computer to complete this action
DNS –
Successfully flushed the DNS Resolver Cache
The DNS Client Service is stopping…… (many)
The DNS Client Service could not be stopped
SFC – Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example c:\windows\logs\CBS\CBS.lo
Resetlog –
Resetting Global, OK!
Resetting Interface, OK!
Resetting, Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access is denied
Resetting , OK!
Restart the computer to complete this action
DNS –
Successfully flushed the DNS Resolver Cache
The DNS Client Service is stopping…… (many)
The DNS Client Service could not be stopped
TCP/IP reset should not fail like this.
You could try uninstalling the Network Adapter and reinstalling it. You need to make sure you have the newest driver on hand to install.
I also am concerned this may not work because something else is corrupted.
What Operating System is this?
You could try uninstalling the Network Adapter and reinstalling it. You need to make sure you have the newest driver on hand to install.
I also am concerned this may not work because something else is corrupted.
What Operating System is this?
ASKER
It Is windows 8
I use Windows 8 (now Windows 8.1.1).
Try reinstalling the Network Adapter driver to see if that helps.
If no, you may need to do a Windows 8 Refresh. This is in Action Center under Recovery Options and Refresh will protect your data but make you reinstall some programs. So you want to read the help file on Windows 8 Refresh.
Make a back up of your documents and key files before starting this.
Try reinstalling the Network Adapter driver to see if that helps.
If no, you may need to do a Windows 8 Refresh. This is in Action Center under Recovery Options and Refresh will protect your data but make you reinstall some programs. So you want to read the help file on Windows 8 Refresh.
Make a back up of your documents and key files before starting this.
ASKER
Is there no other things to possibly try really do not want to have to reinstall everything?
ASKER CERTIFIED SOLUTION
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@pepps11976 - Thank you for following up. I really do understand how inconvenient it is to reinstall the operating system but it seemed like the only option left.
First run System File Checker. From an admin command prompt, run SFC /SCANNOW. Allow to complete, restart and test.
After that, refresh TCP/IP:
Open cmd.exe with Run as Administrator
Then netsh int ip reset c:\resetlog.txt
Restart the computer
Then flush DNS (as a precaution)
Open cmd.exe with Run as Administrator
Then ipconfig /flushdns followed by net stop dnscache followed by net start dnscache