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IT Department Standard document

I am in the process of standardlised the reponsibilities on the some IT systems that not control by the IT department  . for an example we have hr and payroll system that nor control on the application side . but most of the time hr will contact IT department to check some isssues . this product look after by the software  provider and we as a IT department need to draw the line on each parties .

Can you please send me the sample document or way to start that process .

we are only responsible to have the application running on the server harware and the OS . application level house keeping and the rest will look after by hr or software company
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cur
Asked:
cur
1 Solution
 
Zac HarrisSystems Administrator Commented:
I would use this document. It allows you to define roles for software vendors.

Best Practices for Service Vendor Management
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curAuthor Commented:
I really need some thing that explaining the  IT Department  responsibility and the HR responsibility interns of the   IT software running for  them

example :  backup and the IT network and hardware responsibility  coming under IT  and the application housekeeping and user user management handle by them

I need some thing more details and professional one
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