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"Sent to" mail recepient not working

Posted on 2014-04-29
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Last Modified: 2014-06-01
I have a customer that has Windows 8.1 with Outlook 2007 and using ACT!.  When trying to right click on a picture and using the "send to" feature in Windows, it opens up a window and lets you choose the "size" of the attached picture but then won't ever open up Outlook to attach it.  I think it appears to be ACT! That's blocking it.  I also want to mention it's working on almost the exact same computer using both the same software, Outlook 2007 and ACT!.  I've verified the settings are correct/the same from that PC as well.  Both computers are running the same Norton software.

Things i've tried:
Default programs/file associations/Program Defaults are all correct
Registry edits for default mail program are correct
Performed an Outlook repair
Tried safe mode (stops at ACT! saying it can't find an address book, that's why i think it's ACT!)
It used to work when he originally bought the computer 4 months ago.

Anything new i haven't tried is appreciated! Thanks everyone!!!!
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Question by:Tech4LifeAz
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LVL 44

Expert Comment

by:Davis McCarn
ID: 40031749
What happens when you run ACT?  Does it open the default address book?
And/or, what happens if you create a new user account and try it there?
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Author Comment

by:Tech4LifeAz
ID: 40032476
It does, ACT opens up with out any problems at all.  It defaults to the correct address book.
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LVL 44

Expert Comment

by:Davis McCarn
ID: 40032843
Did you try another user account?
Or, why is ACT trying to open a different address book within Outlook?
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Author Comment

by:Tech4LifeAz
ID: 40042426
There's only 1 user account on the computer, i can try and add another today.  He only has one address book configured within ACT.
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Author Comment

by:Tech4LifeAz
ID: 40042958
I actually added a new user account to the computer and that allowed me to use the "sent to" feature again.  Not sure how to get HIS account working without completely setting up a new account with all of his data?  Any ideas?  Would Profile Wizard work for this?  Thanks guys.
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Accepted Solution

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Tech4LifeAz earned 0 total points
ID: 40093641
Upgraded to office 2013 and that fixed the problem
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Author Closing Comment

by:Tech4LifeAz
ID: 40103710
Not a lot of good help, figured out the problem myself.
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