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Procedure to clear password on DS3300

Posted on 2014-04-29
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Last Modified: 2014-05-01
I have a 1726-HC3 (DS3300 Storage Unit) and a procedure that I'm trying to follow in order to clear the password. There is a special cable that I was told to get (connects from the 9 pin serial port of our server to the back of the DS3300 - the connector on the DS3300 looks like a PS2 connector).

After connecting the cable and running Hyperterminal I am able to get into the DS3300 to set the baud rate. But then it asks me for the Username and Password which is what I'm trying to reset since I don't have any way of getting this information.

Is there any way possible to do this? I would really appreciate any help in resolving this as I am totally out of idea's. There is no hole in the back of the controller that I can push a paper clip through to hit a reset switch (like I sometimes am able to do with some Cisco Switch's) .

Is there anybody who has run into this predicament before?

Please share any thoughts or idea's  - I would  be  very grateful if you could help.
Thanks,
stan
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Question by:stantheman62
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6 Comments
 
LVL 14

Expert Comment

by:Zac Harris
ID: 40030340
You will need to contact IBM on this.

To quote an existing EE article on this same issue:
Passwords  are sometimes a function of firmware revisions.  They are also considered intellectual property and technically a violation of EE policy to reveal proprietary intellectual property.  

Here is the EE article I am referring to:
EE Article
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LVL 56

Expert Comment

by:andyalder
ID: 40030906
That's just one person's opinion, not EE's policy at all. If the method of resetting the password is available on a manufacturer's site for example it would be daft of EE to block that information.

Take Dell™ PowerVault™ MD3000/MD3000i RAID Controller Password Reset for example, are you seriously suggesting that I am breaking EE policy by pasting a link to a document Dell publish?

BTW, the same procedure will probably work on the IBM DS3300 as well, ignore the password prompt and send the break sequence instead.
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Author Comment

by:stantheman62
ID: 40031136
I'll try ignoring the password prompt when I get to work tomorrow -
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Accepted Solution

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andyalder earned 2000 total points
ID: 40032192
You may have to send the break during POST before the password prompt appears though, I don't have an Engenio based SAN to try it out on.
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Author Closing Comment

by:stantheman62
ID: 40034469
Thank you so much for your tips - they helped me immensely getting into the IBM DS3300 (1726-HC3). With your help and suggestions I am finally able to get into the storage unit and set the IP address, password etc. I am eternally grateful for all your help and expertise that you willingly shared. Great job - thanks immensely.
Sincerely,
Stan
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LVL 56

Expert Comment

by:andyalder
ID: 40034533
Thank Dell for publishing it rather than charging to send out a field engineer like IBM do.
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