Solved

Procedure to clear password on DS3300

Posted on 2014-04-29
6
649 Views
Last Modified: 2014-05-01
I have a 1726-HC3 (DS3300 Storage Unit) and a procedure that I'm trying to follow in order to clear the password. There is a special cable that I was told to get (connects from the 9 pin serial port of our server to the back of the DS3300 - the connector on the DS3300 looks like a PS2 connector).

After connecting the cable and running Hyperterminal I am able to get into the DS3300 to set the baud rate. But then it asks me for the Username and Password which is what I'm trying to reset since I don't have any way of getting this information.

Is there any way possible to do this? I would really appreciate any help in resolving this as I am totally out of idea's. There is no hole in the back of the controller that I can push a paper clip through to hit a reset switch (like I sometimes am able to do with some Cisco Switch's) .

Is there anybody who has run into this predicament before?

Please share any thoughts or idea's  - I would  be  very grateful if you could help.
Thanks,
stan
0
Comment
Question by:stantheman62
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 14

Expert Comment

by:Zac Harris
ID: 40030340
You will need to contact IBM on this.

To quote an existing EE article on this same issue:
Passwords  are sometimes a function of firmware revisions.  They are also considered intellectual property and technically a violation of EE policy to reveal proprietary intellectual property.  

Here is the EE article I am referring to:
EE Article
0
 
LVL 55

Expert Comment

by:andyalder
ID: 40030906
That's just one person's opinion, not EE's policy at all. If the method of resetting the password is available on a manufacturer's site for example it would be daft of EE to block that information.

Take Dell™ PowerVault™ MD3000/MD3000i RAID Controller Password Reset for example, are you seriously suggesting that I am breaking EE policy by pasting a link to a document Dell publish?

BTW, the same procedure will probably work on the IBM DS3300 as well, ignore the password prompt and send the break sequence instead.
0
 

Author Comment

by:stantheman62
ID: 40031136
I'll try ignoring the password prompt when I get to work tomorrow -
0
Free Webinar: AWS Backup & DR

Join our upcoming webinar with experts from AWS, CloudBerry Lab, and the Town of Edgartown IT to discuss best practices for simplifying online backup management and cutting costs.

 
LVL 55

Accepted Solution

by:
andyalder earned 500 total points
ID: 40032192
You may have to send the break during POST before the password prompt appears though, I don't have an Engenio based SAN to try it out on.
0
 

Author Closing Comment

by:stantheman62
ID: 40034469
Thank you so much for your tips - they helped me immensely getting into the IBM DS3300 (1726-HC3). With your help and suggestions I am finally able to get into the storage unit and set the IP address, password etc. I am eternally grateful for all your help and expertise that you willingly shared. Great job - thanks immensely.
Sincerely,
Stan
0
 
LVL 55

Expert Comment

by:andyalder
ID: 40034533
Thank Dell for publishing it rather than charging to send out a field engineer like IBM do.
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn about cloud computing and its benefits for small business owners.
When we purchase storage, we typically are advertised storage of 500GB, 1TB, 2TB and so on. However, when you actually install it into your computer, your 500GB HDD will actually show up as 465GB. Why? It has to do with the way people and computers…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question