I have a 1726-HC3 (DS3300 Storage Unit) and a procedure that I'm trying to follow in order to clear the password. There is a special cable that I was told to get (connects from the 9 pin serial port of our server to the back of the DS3300 - the connector on the DS3300 looks like a PS2 connector).
After connecting the cable and running Hyperterminal I am able to get into the DS3300 to set the baud rate. But then it asks me for the Username and Password which is what I'm trying to reset since I don't have any way of getting this information.
Is there any way possible to do this? I would really appreciate any help in resolving this as I am totally out of idea's. There is no hole in the back of the controller that I can push a paper clip through to hit a reset switch (like I sometimes am able to do with some Cisco Switch's) .
Is there anybody who has run into this predicament before?
Please share any thoughts or idea's - I would be very grateful if you could help.