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Exchange 2013 Active Sync - direct push not working for specific user

Posted on 2014-04-30
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Last Modified: 2015-06-24
Hello All and thank you in advance,

I finished migrating a 2007 exchange to 2013.

While they were on coexistence everything was working fine.

As soon as a decommissioned the Exchange 2007 problems can't stop and especially issues with Active Sync.

My latest issue is that direct push is not working for a specific users iPhone ( I have tested the account on my iPhone also with the same results).

From searching on the internet I see that more people are experiencing this issue but haven't found a solution.

I tried to recycle the MSExchangeSyncAppPool and MSExchangeAutodiscoverAppPool on IIS.

 I tried to disable and re enable Active Sync for the specific user but no changes.

Any help would be much appreciate it.

Thank you for your time.
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Question by:jamescarson69
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40031460
Please check the inherited permissions as per my article and make sure the permissions are set to be inherited and that the users are not part of any of the groups mentioned in my article:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Alan
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Author Comment

by:jamescarson69
ID: 40031589
Hello Alan,

Thank you for the quick reply.

Unfortunately inheritance is enabled and the user is not a member of any of the groups you have mentioned.

FYI a week ago active sync wasn't working for 2 users, I found the same solution but didn't do it.

I called Microsoft and after hours of troubleshooting the said that this has now been passed to the development team etc.

I resolved the issue by recreating the mailboxes for the users.

But on this specific situation active sync is working it just that I need to manually refresh the phone.

Thank you for your time and help.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40031605
Sounds like another bit of bad programming with Exchange.  I had similar problems with POP3 on Exchange 2010 when it first came out and it took 5 months for the update to be released that fixed the problem.  They had known about the problem pre-release, but it wasn't a high enough priority for it to be fixed quickly!  I wasn't amused.

Is Exchange updated with the latest Service Pack / Cumulative Update?  Currently SP1 CU4 is the latest.

Alan
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Author Comment

by:jamescarson69
ID: 40031615
Yes unfortunately Exchange 2013 is updated to SP1.

5 months...:S

Well the user is not happy at all so I might have give it a try and recreate the mailbox for him also and see how it will go.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40031646
Hold on - let me have a quick look for something and I'll post back in a sec.

Alan
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40031647
Okay - please try the following:

If you open up ADSIEDIT.MSC (and very carefully), navigate to the problem user using Default naming Context then under the user, do you see CN=ExchangeActiveSyncDevices?

Delete the CN=ExchangeActiveSyncDevices entry and everything below it and then try setting up ActiveSync again for the user.

Alan

(Be very careful what you are deleting as this is directly modifying Active Directory so any mistakes could be costly).
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Author Comment

by:jamescarson69
ID: 40031674
Hello Alan,

Unfortunately that didn't do it either.

However I really appreciate all your help and time.
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Accepted Solution

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Alan Hardisty earned 500 total points
ID: 40031694
Oh well - looks like the zap and create new account time.

Sorry :(

Nice one MS!!
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Author Comment

by:jamescarson69
ID: 40031713
Yeah unfortunately looks like the last solution.

Thank you once again!
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40031717
You're welcome - sorry it isn't a more elegant / pain-free solution.

Alan
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Expert Comment

by:KevinRLi
ID: 40847146
Ok this is an article from 1 year ago and I find myself in the same situation. Upgrading from a 2007 Server to an Exchange 2013 Server.  Migrated the 1st set of users and now we're seeing that most of them the Push isn't working. They have to manually refresh their device ( a mix of black berry 10's and Windows 8 phones ) to get new emails. I cannot recreate 50 email accounts to make this work. Any help would be appreciated.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40848089
@Kevin - you will find that posting your own question and referencing this question will help you to get assistance.

Posting into a closed question will only attract the attention of those experts that were involved in the question and no others (assuming they are still active).  Posting a new question will mean your question is open to assistance from ALL the experts that monitor the particular zones that you specify for the question.

Alan
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