Solved

Cannot open your default e-mail folders. Microsoft Exchange is not available.

Posted on 2014-04-30
8
3,506 Views
Last Modified: 2014-05-08
Hi guys
Before I pull my hair out, let’s see what the experts can help with.

I am a complete Exchange newbie. Previously worked with SBS where everything was easy and straight forward. The Company has now, rightly so, decided to upgrade MS Server 2012 with Exchange 2013, some VMs clusters and all things new to me.

I have built a test server to learn the new environment before the new equipment arrives and I have to install and implement it.

I have installed Server 2012 evaluation version with AD, DNS, DHCP and added 1 user other than the Administrator.
I have then installed Exchange server 2013 and setup – send connector, accepted domains, default address policy.

The created user is able to access mail via OWA and send emails to outside recipients and to the administrator but when I generate an account in Outlook I get the following error:
“Cannot open your default e-mail folders. Microsoft Exchange is not available. Ether there are network problems or the exchange Computer is down for maintenance”

I have spent countless hours trying different solutions found on the net, each time restoring the server from backup when the solution has not worked. Now I am asking for your assistance.

We have a lot of public holidays in South Africa at the moment so it might take me a few days to test and get back to you guys on success.
0
Comment
Question by:Deon-YCG
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 35

Expert Comment

by:Kimputer
ID: 40031736
I suspect some DNS problems ? (Because OWA doesn't depend on DNS that much).
When you add the account to Outlook, and you press Check Username, does it work (i.e. the username changes to full name, and underneath will be the line)?
0
 
LVL 1

Author Comment

by:Deon-YCG
ID: 40031751
Yes, it populates with the server and users full names.
servername.domain.local
user@domain.co.za
0
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 500 total points
ID: 40033570
Are you using a self signed certificate for Exchange? If so, does your test client OS trust this certificate? Any certificate errors when using OWA?
0
Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

 
LVL 1

Author Comment

by:Deon-YCG
ID: 40041491
I have created a self signed certificate without changing anything from the defaults.
When opening OWA I get the following error:

Error in IE when accessing OWA.

I have viewed and installed the certificate on the laptop I am using for testing.
Another note that might change thinking - the laptop I am testing with is registered on a different domain.
0
 
LVL 1

Author Comment

by:Deon-YCG
ID: 40041505
Some more searching.
I have  I have assigned the certificate to the “Trusted Root Certification Authorities” area.
I can now open OWA without any Security Alert.
Still get the same response from Outlook though.
0
 
LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 500 total points
ID: 40041864
Yes, if it is in a different domain and it is a self signed cert you definitely would have gotten that error. Glad you got the certificate error resolved.

With regard to Outlook, if it is in a different domain, it likely can't contact the Exchange server via DNS.

Can you ping the Exchange server from the computer running Outlook by host name or fully qualified domain name? Does the correct IP come back?

The easiest solution for testing would be to put the client PC in the same domain as the Exchange server.

Otherwise you would be to configure Autodiscover and split-brain DNS.

This should allow your Outlook client to connect from anywhere.
http://www.mustbegeek.com/configure-external-and-internal-url-in-exchange-2013/

This article is for 2010, but the same namespace principles apply to Exchange 2013. See section 5 towards the bottom on configuring split-brain DNS.
http://supertekboy.com/2014/04/07/migrating-exchange-2003-2010-part-iii/
0
 
LVL 1

Author Closing Comment

by:Deon-YCG
ID: 40049803
Thanks
After putting my laptop on the new domain I was able to connect outlook to Exchange.
Now on to the next learning curve.
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40050226
Awesome!
0

Featured Post

SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question