Solved

Network Query

Posted on 2014-04-30
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Last Modified: 2014-05-01
Hi,

I have a client that is not able to connect to a website and when i do a trace route i am getting only so far and then it goes to request timed out.

Now that would be fine but from another office it can reach the site.

From the problem office the traceroute looks like

  1  88.215.57.252         50 ms

  2  88.215.62.78          30 ms

  3  88.215.62.230         40 ms

  4  88.215.62.218         50 ms

  5  195.66.225.36         40 ms

  6  85.91.224.46          40 ms

  7  217.14.130.67         40 ms

  8 Request timed out.     *

  9 Request timed out.     *

Trace complete.

and from my machine i get the following results

Tracing route to dtzms.com [217.14.129.91]

over a maximum of 30 hops:

 

  1     1 ms    <1 ms    <1 ms  192.168.25.252

  2     1 ms     1 ms     2 ms  212.49.247.251

  3     3 ms     3 ms     3 ms  v1125-t6-ar12.router.uk.clara.net [217.158.203.37]

  4     3 ms     3 ms     3 ms  tengige0-0-0-4-t40-mse1.router.uk.clara.net [195.157.0.246]

  5     3 ms     4 ms     3 ms  xe-0-0-2-0.mario.as34270.net [195.66.225.36]

  6     3 ms     3 ms     3 ms  hotlinks.inetc.co.uk [85.91.224.46]

  7     4 ms     3 ms     3 ms  ge-0-1-0.me-julie-the.hotlinks.co.uk [217.14.130.67]

  8     3 ms     3 ms     3 ms  server1.hotlinks.co.uk [217.14.129.91]

I am just wondering if this could be something wrong with the router or is it the ISP?
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Question by:Alex Young
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3 Comments
 
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Expert Comment

by:Craig Beck
ID: 40031927
Looks like a problem at hotlinks to me.  It could be a firewall or blackhole route.
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by:Alex Young
ID: 40031934
Ok - just so i can get to grips if i can get to the site and they can't would that imply that something is wrong with the ISP they are using?
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Accepted Solution

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Craig Beck earned 500 total points
ID: 40031962
Maybe.

- The firewall/load-balancer/etc sitting in front of the webserver could be dropping traffic from the client that can't see it.

- The webserver could have a routing problem itself.

- The hotlinks internet circuit could have a routing issue.
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