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HP Touchsmart 600 PC shows bd- Rom Drive , and i am not able to access any cds in it

Hi ,
        I have  HP Touchsmart 600 PC with windows 7 ultimate 64 bit , it  shows bd- Rom Drive, instead of cd rom drive  , and i am not able to access any cds in it
please advice
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sanjeevkmrs
Asked:
sanjeevkmrs
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1 Solution
 
JohnBusiness Consultant (Owner)Commented:
Try the following:

1. Close down all open programs
2. Open regedit.exe with Run as Administrator
3. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\... .…{4D36E965-E325-11CE-BFC1-08002BE10318}
4. There should be one of, or both of, UpperFilters and LowerFilters
5. Click on UpperFilters, Edit Delete
6. Click on LowerFilters, Edit Delete
7. Close down regedit trees and close regedit
8. Open Device Manager and Uninstall DVD / CD Drive
9. Shut Down
10. Restart and DVD / CD Drive should come back with auto discover

This may allow the DVD to recover and work.

Of course, it is possible the DVD writer/player is defective (hardware error) and the above will not fix hardware errors.
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sanjeevkmrsAuthor Commented:
tried but still same
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JohnBusiness Consultant (Owner)Commented:
If you are sure the drive itself is OK, you may need to try a Windows Repair Install. This is the same PC that is restarting from time to time (your other question).

You can follow the Seven Forums tutorial below for an outline of running a Repair Install.

http://www.sevenforums.com/tutorials/3413-repair-install.html

You may be also able to start the HP recovery process and do a Repair Install from there. This is not a full recovery, but DO back up important files and documents first.
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nobusCommented:
since a BD drive shows -  you installed virtual drive emulation software such as Daemon Tools, Alcohol 52%/120%, or PowerISO (or another disc-burning software that has drive-emulation capability).

can you uninstall it for a test, and check if the drive works then?
also - if the problems is recent - a system r estore to a date it was ok will help too
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sanjeevkmrsAuthor Commented:
thanks
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nobusCommented:
sanjeev - may i ask why the B grade?
Was the answer not correct, or complete?
if it was ok - then you should grant an A grade !
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