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sql 2012 install fails on db engine

Posted on 2014-04-30
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Last Modified: 2014-05-01
the error is
Cannot process request because the process (3520) has exited.

how would you troubleshoot that?

thanks.
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Question by:25112
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2 Comments
 
LVL 5

Author Comment

by:25112
ID: 40032080
This is the whole log:
(the system already had sql 2008 r2 as named instance.. this was to go in as default instance. the system also already had 2012 ssis, and no db instance.. below we are trying to install only db engine 2012)
Overall summary:
  Final result:                  Failed: see details below
  Exit code (Decimal):           -2146233079
  Start time:                    2014-04-30 09:05:16
  End time:                      2014-04-30 09:43:29
  Requested action:              Install

Setup completed with required actions for features.
Troubleshooting information for those features:
  Next step for SQLEngine:       Use the following information to resolve the error, uninstall this feature, and then run the setup process again.


Machine Properties:
  Machine name:                  POSQL
  Machine processor count:       2
  OS version:                    Windows Server 2008 R2
  OS service pack:               Service Pack 1
  OS region:                     United States
  OS language:                   English (United States)
  OS architecture:               x64
  Process architecture:          64 Bit
  OS clustered:                  No

Product features discovered:
  Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered 
  SQL Server 2008 R2   SQL2008R2            MSSQL10_50.SQL2008R2           Database Engine Services                 1033                 Standard Edition     10.52.4000.0    No        
  SQL Server 2008 R2                                                       Management Tools - Basic                 1033                 Standard Edition     10.52.4000.0    No        
  SQL Server 2008 R2                                                       Management Tools - Complete              1033                 Standard Edition     10.52.4000.0    No        
  SQL Server 2008 R2                                                       Client Tools Connectivity                1033                 Standard Edition     10.52.4000.0    No        
  SQL Server 2008 R2                                                       Client Tools Backwards Compatibility     1033                 Standard Edition     10.52.4000.0    No        
  SQL Server 2008 R2                                                       Client Tools SDK                         1033                 Standard Edition     10.52.4000.0    No        
  SQL Server 2012                                                          Management Tools - Basic                 1033                 Standard Edition     11.1.3000.0     No        
  SQL Server 2012                                                          Management Tools - Complete              1033                 Standard Edition     11.1.3000.0     No        
  SQL Server 2012                                                          Client Tools SDK                         1033                 Standard Edition     11.1.3000.0     No        
  SQL Server 2012                                                          Integration Services                     1033                 Standard Edition     11.1.3000.0     No        

Package properties:
  Description:                   Microsoft SQL Server 2012 Service Pack 1
  ProductName:                   SQL Server 2012
  Type:                          RTM
  Version:                       11
  Installation location:         D:\SQL Folder\SQL Server 2012\x64\setup\
  Installation edition:          Standard

  Slipstream:                    True
  SP Level                       1

Product Update Status:
  Success: KB 2674319

Product Updates Selected for Installation:
  Title:                         Service Pack 1
  Knowledge Based Article:       KB 2674319
  Version:                       11.1.3000.0
  Architecture:                  x64
  Language:                      1033

  Update Source:                 MU


User Input Settings:
  ACTION:                        Install
  ADDCURRENTUSERASSQLADMIN:      false
  AGTSVCACCOUNT:                 CCDAT\posql1
  AGTSVCPASSWORD:                *****
  AGTSVCSTARTUPTYPE:             Automatic
  ASBACKUPDIR:                   Backup
  ASCOLLATION:                   Latin1_General_CI_AS
  ASCONFIGDIR:                   Config
  ASDATADIR:                     Data
  ASLOGDIR:                      Log
  ASPROVIDERMSOLAP:              1
  ASSERVERMODE:                  MULTIDIMENSIONAL
  ASSVCACCOUNT:                  <empty>
  ASSVCPASSWORD:                 <empty>
  ASSVCSTARTUPTYPE:              Automatic
  ASSYSADMINACCOUNTS:            <empty>
  ASTEMPDIR:                     Temp
  BROWSERSVCSTARTUPTYPE:         Automatic
  CLTCTLRNAME:                   <empty>
  CLTRESULTDIR:                  <empty>
  CLTSTARTUPTYPE:                0
  CLTSVCACCOUNT:                 <empty>
  CLTSVCPASSWORD:                <empty>
  CLTWORKINGDIR:                 <empty>
  COMMFABRICENCRYPTION:          0
  COMMFABRICNETWORKLEVEL:        0
  COMMFABRICPORT:                0
  CONFIGURATIONFILE:             C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20140430_085729\ConfigurationFile.ini
  CTLRSTARTUPTYPE:               0
  CTLRSVCACCOUNT:                <empty>
  CTLRSVCPASSWORD:               <empty>
  CTLRUSERS:                     <empty>
  ENABLERANU:                    false
  ENU:                           true
  ERRORREPORTING:                false
  FEATURES:                      SQLENGINE, CONN, BC, BOL
  FILESTREAMLEVEL:               0
  FILESTREAMSHARENAME:           <empty>
  FTSVCACCOUNT:                  <empty>
  FTSVCPASSWORD:                 <empty>
  HELP:                          false
  IACCEPTSQLSERVERLICENSETERMS:  true
  INDICATEPROGRESS:              false
  INSTALLSHAREDDIR:              C:\Program Files\Microsoft SQL Server\
  INSTALLSHAREDWOWDIR:           C:\Program Files (x86)\Microsoft SQL Server\
  INSTALLSQLDATADIR:             <empty>
  INSTANCEDIR:                   C:\Program Files\Microsoft SQL Server\
  INSTANCEID:                    MSSQLSERVER
  INSTANCENAME:                  MSSQLSERVER
  ISSVCACCOUNT:                  NT AUTHORITY\Network Service
  ISSVCPASSWORD:                 <empty>
  ISSVCSTARTUPTYPE:              Automatic
  MATRIXCMBRICKCOMMPORT:         0
  MATRIXCMSERVERNAME:            <empty>
  MATRIXNAME:                    <empty>
  NPENABLED:                     0
  PID:                           *****
  QUIET:                         false
  QUIETSIMPLE:                   false
  ROLE:                          <empty>
  RSINSTALLMODE:                 DefaultNativeMode
  RSSHPINSTALLMODE:              DefaultSharePointMode
  RSSVCACCOUNT:                  <empty>
  RSSVCPASSWORD:                 <empty>
  RSSVCSTARTUPTYPE:              Automatic
  SAPWD:                         *****
  SECURITYMODE:                  SQL
  SQLBACKUPDIR:                  <empty>
  SQLCOLLATION:                  SQL_Latin1_General_CP1_CI_AS
  SQLSVCACCOUNT:                 CCDAT\posql1
  SQLSVCPASSWORD:                *****
  SQLSVCSTARTUPTYPE:             Automatic
  SQLSYSADMINACCOUNTS:           CCDAT\Rogets
  SQLTEMPDBDIR:                  <empty>
  SQLTEMPDBLOGDIR:               <empty>
  SQLUSERDBDIR:                  <empty>
  SQLUSERDBLOGDIR:               <empty>
  SQMREPORTING:                  false
  TCPENABLED:                    1
  UIMODE:                        Normal
  UpdateEnabled:                 true
  UpdateSource:                  MU
  X86:                           false

  Configuration file:            C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20140430_085729\ConfigurationFile.ini

Detailed results:
  Feature:                       Client Tools Connectivity
  Status:                        Passed

  Feature:                       Client Tools Backwards Compatibility
  Status:                        Passed

  Feature:                       Database Engine Services
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred during the setup process of the feature.
  Next Step:                     Use the following information to resolve the error, uninstall this feature, and then run the setup process again.
  Component name:                SQL Server Database Engine Services Instance Features
  Component error code:          0x80131509
  Error description:             Cannot process request because the process (3520) has exited.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3000.0&EvtType=0xADBEF43F%400xE9BC3D64&EvtType=0xADBEF43F%400xE9BC3D64

  Feature:                       SQL Browser
  Status:                        Passed

  Feature:                       Documentation Components
  Status:                        Passed

  Feature:                       SQL Writer
  Status:                        Passed

Rules with failures:

Global rules:

Scenario specific rules:

Rules report file:               C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20140430_085729\SystemConfigurationCheck_Report.htm

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Accepted Solution

by:
DcpKing earned 2000 total points
ID: 40035176
I'd hazard a guess that your installation files have been damaged. If you can, compare them with another fileset.

hth

Mike
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